Dorsa Zarkesh
Toronto,ON
Summary
Sales Associate and customer service representative with three three-year experience and a strong background in, sales, and inventory management. Skilled in building and maintaining customer relationships, resolving concerns, and driving repeat business through exceptional service. Proven ability to meet and exceed sales targets in both busy and slow environments. Adept at multitasking, restocking, setting up displays, and ensuring smooth in-store operations. Known for effective communication, teamwork, and a commitment to continuous improvement. Recognized for professionalism, integrity, and a customer-first mindset that consistently delivers positive outcomes for the business.
Overview
2
2
years of professional experience
Work History
Sales Associate
Safir Cosmetics
04.2022 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Listened to customer needs and desires to identify and recommend optimal products
- Deep understanding of product offerings to recommend the best solutions.
- Convincing customers of product value and successfully closing sales.
Customer Service Representative
Zarkesh and Associates Cardboard Sheet Manufactory
08.2021 - 11.2022
- Handling multiple inquiries efficiently while maintaining high service standards.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Ensuring accuracy in customer accounts, transactions, and order details.
- Working with colleagues across departments to solve customer problems and improve service quality.
- Attentively listening to customers to provide accurate and tailored support.
- Quickly diagnosing customer issues and offering effective solutions.
Education
Bachelor Of Interior Design - Interior Design
Yorkville University
Toronto, ONDiploma Of Math And Physics - Math And Physics
Mesbahe Noor High School
Iran, Tehran06.2020
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Relationship Building
- POS System Operation
- Merchandising knowledge
- Upselling
Languages
English
Full Professional
Persian
Native or Bilingual
Timeline
Sales Associate
Safir Cosmetics
04.2022 - 12.2023
Customer Service Representative
Zarkesh and Associates Cardboard Sheet Manufactory
08.2021 - 11.2022
Bachelor Of Interior Design - Interior Design
Yorkville University
Diploma Of Math And Physics - Math And Physics
Mesbahe Noor High School