DORSA TEHRANI
North Vancouver,BC
Summary
Well-organized and excellent interpersonal and communication skills Hard-working, energetic, and highly motivated person Team worker and a flexible team member Detail oriented, fast learner and problem-solving skills Strong communication, customer service, teamwork, and time management Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader that blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
Work History
Office Manager
VISA IMMIGRATION SERVICES INC
2019.10 - Current
- Overseeing general office operation
- Greeting visitors, answering high volume of incoming phone calls
- Preparing Refugee packages and submit to IRCC
- Preparing Refugee supporting packages and submit to IRB
- Communicating with IRB officers on behalf of RCICs to schedule refugee hearings
- Responding to IRB and CBSA letters regarding their requests from clients
- Preparing invoices and issuing receipts
- Doing basic accounting and contacting clients regarding their debts or upcoming invoices
- Preparing TRV, Self-employed, PR, Sponsorship, and G5 applications
- Carefully checking CIC website and follow all CIC website and follow all guidelines before submitting applications to make sure being updated and there are no mistakes
- Managing, updating and overseeing between 20-30 open and active immigration case files and taking into consideration strict deadlines for each file
- Acknowledging and resolving customer complaints with professionalism and following up to ensure customer satisfaction
- Training new employees.
- Created, maintained and updated filing systems for paper and electronic documents
- Updated reports, managed accounts, and generated reports for company database
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Maintained computer and physical filing systems
- Developed and maintained successful relationships with vendors, suppliers and contractors
- Managed office operations while scheduling appointments for department managers
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Coordinated special projects and managed schedules
- Controlled finances to lower costs and keep business operating within budget
Administrative Assistant / Case Processing Assistant
123 VISA IMMIGRATION SERVICES INC
2019.03 - 2019.10
- Prepared visitor visa and study permit applications
- Communicated with colleges and schools to get a letter of acceptance for study permit clients
- Prepared social media ads and post on Instagram.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created and maintained databases to track and record customer data.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Architectural Expert
MOALLEM BUILDING INVESTMENT COMPANY
2014.04 - 2016.09
- Reviewed incoming projects from construction groups and gave comments to improve design
- Assisted operations manager with overall monitoring of project activities and process
- Monitored and inspected quality of work completed by different construction groups
- Produces daily and weekly progress reports
- Provided regular input to management team for producing monthly and executive reports
- Inspected project sites with technical team.
Education
GRAPHIC DESIGN – ASSOCIATED CERTIFICATE -
BRITISH COLUMBIA INSTITUTE OF TECHNOLOGY (BCIT)
MASTER’S DEGREE - undefined
AZAD UNIVERSITY
BACHELOR’S DEGREE - WEST
AZAD UNIVERSITY, BRANCH
Skills
- Computer Skills
- Adobe Creative Cloud:
- Photoshop – Illustrator – InDesign – Acrobat
- Microsoft Office: Word – Excel – PowerPoint
- 3D and Modeling: Rhinoceros – Sketchup – Auto CAD
- Familiar with both Windows and Mac
- Languages
- English
- Farsi
- First Aid Level 1
Timeline
Office Manager
VISA IMMIGRATION SERVICES INC
2019.10 - Current
Administrative Assistant / Case Processing Assistant
123 VISA IMMIGRATION SERVICES INC
2019.03 - 2019.10
Architectural Expert
MOALLEM BUILDING INVESTMENT COMPANY
2014.04 - 2016.09
GRAPHIC DESIGN – ASSOCIATED CERTIFICATE -
BRITISH COLUMBIA INSTITUTE OF TECHNOLOGY (BCIT)
MASTER’S DEGREE - undefined
AZAD UNIVERSITY
BACHELOR’S DEGREE - WEST
AZAD UNIVERSITY, BRANCH
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