Dorsa Shahkarami

• Provided exceptional customer service by assisting clients with product selection, sizing, and styling advice to ensure a personalized shopping experience.

• Maintained an in-depth knowledge of RW&CO’s clothing collections, promotions, and sales targets to achieve and exceed individual and team sales goals.

• Processed transactions accurately, including cash handling, returns, and exchanges, while ensuring a smooth checkout experience.

• Created visually appealing merchandise displays and organized racks and shelves to reflect the store’s standards and seasonal trends.

• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Helped customers complete purchases, locate items, and join reward programs.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges, and refunds in accordance with store policy.

• Provided exceptional customer service by identifying customer needs and offering personalized product recommendations, ensuring a positive shopping experience.

•. Demonstrated extensive knowledge of bath and body products and fashion trends to assist customers in making informed purchasing decisions.

•. Consistently met and exceeded daily and weekly sales targets by effectively upselling and cross-selling products.

• Collaborated with Residence Life Coordinators and Security Watch Officials to ensure a safe and inclusive living environment for a diverse student community.
• Supported the community safety and customer service strategy of Residence Life, fostering a positive and secure atmosphere for residents.
• Acted as a role model by adhering to university and residence policies, promoting responsible behavior among residents.
• Assisted residents with service requests and inquiries, enhancing their residential experience through empathetic and compassionate support.
• Developed transferable skills in conflict resolution, teamwork, and communication while working closely with professional staff and student residents.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.