Dorsa Rahbar
Newmarket,ON
Summary
Dynamic and results-oriented professional with extensive experience in customer service and sales, notably at Zar Jewelry. Excelled in leadership and motivational skills, driving sales through expert product knowledge and customer rapport. Proven track record in enhancing customer satisfaction and retention, underpinned by a strong foundation in communication and CPR/AED certification.
Overview
10
10
years of professional experience
Work History
Personal Trainer
Goodlife Fitness
06.2023 - Current
- Educated clients on proper techniques, reducing risk of injury.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Assisted clients with personal goals through.
- Increased client retention through consistent communication, motivation, and support.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Fostered a positive workout environment with upbeat energy and professional demeanor.
Sales Associate
Doris
11.2020 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Advisor
Zar Jewelry
01.2018 - 09.2020
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
Customer Service Executive
Panberes Online Store
04.2015 - 12.2017
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
Education
Master's Degree - Facility Management
University of Tehran
Tehran, Iran10.2021
Skills
- Leadership skills
- Motivational
- Service Marketing
- Referral management
- Member support
- Time Management
- Customer Service
- Active Listening
- Reliable and Responsible
- Certified in CPR/AED
- Communication and Interpersonal Connection
- Flexible Schedule
- Social Media Presence
- Cooperative Attitude
- Flexible and Adaptable
- Flexibility and Adaptability
Languages
English
Full Professional
Timeline
Personal Trainer
Goodlife Fitness
06.2023 - Current
Sales Associate
Doris
11.2020 - 01.2023
Sales Advisor
Zar Jewelry
01.2018 - 09.2020
Customer Service Executive
Panberes Online Store
04.2015 - 12.2017
Master's Degree - Facility Management
University of Tehran
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