Dorsa Noushinfar
Richmond Hill
Summary
Dynamic individual with hands-on experience in Customer Care, and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
8
8
years of professional experience
Work History
Team Leader Manager
RW&CO
11.2019 - Current
- Led employee relations through effective communication, coaching, training, and development.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Customer Service Representative
Canadian Tire
09.2016 - 09.2019
- Responded to customer requests for products, services, and company information.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
Education
Bachelor of Science - Honours in Psychology
York University
Toronto, None02-2025
Skills
- Workload management
- Complaint resolution
- Mentoring
- Documentation and reporting
- Teamwork and collaboration
- Deadline management
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Timeline
Team Leader Manager
RW&CO
11.2019 - Current
Customer Service Representative
Canadian Tire
09.2016 - 09.2019
Bachelor of Science - Honours in Psychology
York University
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