DORSA JELVANI
185 Millway Ave, Vaughan,ON
Summary
Detail-oriented Computer Systems Engineer committed to improving system design and operations for reliable workflow management and also goal-oriented Customer Support Executive skilled at building trust and rapport to maintain customer loyalty. Track record of high customer retention rates thanks to excellent communication and problem-solving skills. Researches and implements budget-conscious security and encryption solutions to protect user privacy and increase overall network health. Creates easy-to-follow guidelines and troubleshooting documentation for non-technical staff.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
OES North Consultation
09.2023 - Current
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Processed invoices for payment using accounting software applications.
- Developed and implemented ERP and CRM strategies to improve customer experience.
- Identified root cause of technical issues and developed solutions.
- Answered customer inquiries via phone, email, and chat.co
Sales Associate
Zara
05.2023 - 09.2023
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Performed cash, card and check transactions to complete customer purchases.
Lab Monitor
George Brown College
10.2022 - 05.2023
- Prepared reagents and solutions following standard laboratory formulas and procedures.
- Troubleshot and resolved equipment and process issues.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
Web Programmer and Customer service
Jam Company
01.2019 - 10.2019
- Communicate technical concepts in a clear way
- Coded websites using HTML, CSS, JavaScript, and jQuery languages.
- Multi-tasked across multiple functions and roles to meet deadlines and organizational expectations.
- Conceived and built optimized landing pages in HTML and CSS for integration and cross-browser compatibility.
Network Administrator
Fardad Company
09.2016 - 06.2018
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Maintained network hardware and software and monitored network to support network availability to end users.
Education
Ontario Diploma - Computer Systems Technician
George Brown College
Toronto, ON04.2023
Bachelor of Science - Computer Engineering
Alzahra University
Tehran, Iran09.2020
Skills
- Programming languages: C, C, HTML, CSS, JavaScript, Python, Bootstrap, Matlab, Unity
- Database: MySQL, Oracle
- Software engineering tools: Git, Jenkins
- Operating Systems: Windows, Linux, MacOS
- Testing and debugging: Eclipse, Visual Studio
- Customer Support Tools: Notion, Zendesk, Monday, HutSpot
Timeline
Administrative Assistant
OES North Consultation
09.2023 - Current
Sales Associate
Zara
05.2023 - 09.2023
Lab Monitor
George Brown College
10.2022 - 05.2023
Web Programmer and Customer service
Jam Company
01.2019 - 10.2019
Network Administrator
Fardad Company
09.2016 - 06.2018
Ontario Diploma - Computer Systems Technician
George Brown College
Bachelor of Science - Computer Engineering
Alzahra University
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