Dorsa Fathi Moghadam
Burnaby,BC
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Winners & HomeSense
03.2023 - Current
- Processed merchandise returns and exchanges.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Accounting Assistant
Mojtaba Fathimoghadam
08.2021 - 12.2022
- Used accounting software to prepare weekly and monthly financial reports.
- Analyzed account information and reconciled financial discrepancies.
- Applied mathematical abilities to calculate and check figures in accounting system.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
Dance Teaching Assistant
Sanaz Samadi
10.2021 - 08.2022
- Assisted teacher by demonstrating dance moves and body positions to students.
- Taught and explained choreography by breaking down steps and demonstrating moves.
- worked with students individually and in small groups, reinforcing skills.
- Participated in training and learning activities to improve skills development.
Customer Service Associate
Alireza Rakhsh Bahar
11.2020 - 08.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Bagged or boxed merchandise and prepared packages for shipment.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
BBA - Business Administration
Capilano University
North Vancouver, BC06.2026
Skills
- Customer Account Management
- Field Operations Support
- Mainframe Systems
- Customer Service and Assistance
Timeline
Customer Service Associate
Winners & HomeSense
03.2023 - Current
Dance Teaching Assistant
Sanaz Samadi
10.2021 - 08.2022
Accounting Assistant
Mojtaba Fathimoghadam
08.2021 - 12.2022
Customer Service Associate
Alireza Rakhsh Bahar
11.2020 - 08.2021
BBA - Business Administration
Capilano University