Overview
Work History
Education
Skills
Timeline
Generic

Dorsa Fathi Moghadam

Burnaby,BC

Overview

3
3
years of professional experience

Work History

Customer Service Associate

Winners & HomeSense
03.2023 - Current
  • Processed merchandise returns and exchanges.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Accounting Assistant

Mojtaba Fathimoghadam
08.2021 - 12.2022


  • Used accounting software to prepare weekly and monthly financial reports.
  • Analyzed account information and reconciled financial discrepancies.
  • Applied mathematical abilities to calculate and check figures in accounting system.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.

Dance Teaching Assistant

Sanaz Samadi
10.2021 - 08.2022
  • Assisted teacher by demonstrating dance moves and body positions to students.
  • Taught and explained choreography by breaking down steps and demonstrating moves.
  • worked with students individually and in small groups, reinforcing skills.
  • Participated in training and learning activities to improve skills development.

Customer Service Associate

Alireza Rakhsh Bahar
11.2020 - 08.2021


  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Bagged or boxed merchandise and prepared packages for shipment.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

BBA - Business Administration

Capilano University
North Vancouver, BC
06.2026

Skills

  • Customer Account Management
  • Field Operations Support
  • Mainframe Systems
  • Customer Service and Assistance

Timeline

Customer Service Associate

Winners & HomeSense
03.2023 - Current

Dance Teaching Assistant

Sanaz Samadi
10.2021 - 08.2022

Accounting Assistant

Mojtaba Fathimoghadam
08.2021 - 12.2022

Customer Service Associate

Alireza Rakhsh Bahar
11.2020 - 08.2021

BBA - Business Administration

Capilano University

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Dorsa Fathi Moghadam