Summary
Overview
Work History
Education
Skills
Timeline
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Dorrie Romano

Customer Service
Sacramento,CA

Summary

Dynamic professional with a proven track record at Ziglar & Son and Sacramento Business Journal excelling in customer relations and problem-solving. Recognized for enhancing revenue through strategic marketing initiatives and fostering strong client partnerships. Adept at building rapport and delivering exceptional service, consistently achieving high retention rates and exceeding performance metrics.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

14
14
years of professional experience

Work History

Customer Service Representative, Cashier

Instawork
Sacramento, CA
01.2019 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Content Creator

Self-employeed
Sacramento, CA
01.2016 - Current
  • Boosted brand engagement by creating compelling social media posts and campaigns.
  • Applied current editing and photography tools to tell great stories.
  • Strengthened content through proofreading and editing.
  • Cultivated a loyal following on social media platforms through consistent posting schedules and authentic community engagement strategies.
  • Elevated brand visibility across social media platforms by consistently creating and sharing engaging content tailored to target audience interests.

Vice President of Sales and Marketing

Ziglar & Son Publishing
Sacramento, CA
01.2014 - 01.2015
  • Established robust communication channels between internal stakeholders, resulting in more cohesive execution of crucial projects.
  • Developed overall marketing strategy and support implementation
  • Worked with Chambers of Commerce in various cities to put together their yearly Chamber of Commerce magazine
  • Developed close relations with all the members of each Chamber of Commerce for them to advertise and position their businesses with a marketing alignment
  • Increased revenue by developing and implementing comprehensive sales and marketing strategies.
  • Enhanced customer retention rates by providing exceptional service and support throughout the entire sales process.
  • Played an instrumental role in shaping company messaging, ensuring consistency across all promotional materials.
  • Facilitated business by implementing practical networking techniques.

Marketing /Sales Account Executive

Sacramento Business Journal
Sacramento, CA
01.2012 - 01.2014
  • Established close relationships with new small business prospects.
  • Mastered and constantly improved sales prospecting, follow-up and upsell processes.
  • Managed sales cycle to maintain solid customer base.
  • Managed a diverse portfolio of accounts to ensure consistent customer satisfaction and loyalty.
  • Successfully retained top-performing clients while also acquiring new business partners leading to significant revenue growth.
  • Increased sales revenue by establishing and nurturing long-term client relationships.
  • Provided exceptional customer service, addressing concerns promptly to maintain strong client relationships.
  • Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
  • Collaborated with current and potential small businesses extensively to understand needs before proposing specific solutions.
  • Lead sales team in achieving quarterly goals by providing coaching, training, and support as required.
  • Drove corporate sales initiatives by collaborating cross-functionally with internal departments such as product development, operations, and finance teams.

Education

Licensing - Real Estate

Allied Schools
CA
01-2026

Skills

Customer service

Problem-solving

Active listening

Product knowledge

Time management

Customer relations

Decision-making

Team collaboration

Building rapport

Quality control

Assertiveness

Timeline

Customer Service Representative, Cashier

Instawork
01.2019 - Current

Content Creator

Self-employeed
01.2016 - Current

Vice President of Sales and Marketing

Ziglar & Son Publishing
01.2014 - 01.2015

Marketing /Sales Account Executive

Sacramento Business Journal
01.2012 - 01.2014

Licensing - Real Estate

Allied Schools

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Dorrie RomanoCustomer Service