DOROTHY RAIHANAH NAMUKAABYA
Hamilton,ON
Summary
- A team player who corporates with co-workers
- courteous with public and able to maintain composure in difficult situations.
- proven experience in varied customer service positions.
Overview
9
9
years of professional experience
Work History
Volunteer
Philphot Church
10.2023 - Current
- organizing donations in shelves
- floor and kitchen clean ups.
Volunteer
Kingway Outreach Center
09.2023 - Current
- giving out food stuffs to the community.
- cleaning up the floors
Customer Care
Independent Media Council Of Uganda
12.2019 - 09.2021
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Enhanced company reputation through excellent customer service and professional demeanor.
- Streamlined communication between departments for efficient problem resolution.
- Managed high call volumes with exceptional time management and multitasking skills.
Ware House Worker
Darling Uganda
11.2017 - 06.2019
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
House Keeper
Hotel Africana
03.2015 - 11.2017
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Education
Bachelor of Science - Environmental Health
Makerere University
Uganda01.2016
Skills
- Computer Skills
- Community Engagement
- Flexible Schedule
Languages
English
Full Professional
Timeline
Volunteer
Philphot Church
10.2023 - Current
Volunteer
Kingway Outreach Center
09.2023 - Current
Customer Care
Independent Media Council Of Uganda
12.2019 - 09.2021
Ware House Worker
Darling Uganda
11.2017 - 06.2019
House Keeper
Hotel Africana
03.2015 - 11.2017
Bachelor of Science - Environmental Health
Makerere University