DOROTHY BOATEMAA APPIAH

· Higher sales as a result of using successful visual merchandising techniques and keeping a visually appealing store design.
· Maintained precise and well-organized accounting records by keeping an eye on sales documents.
Resolved and addressed client concerns and inquiries to provide exceptional customer service.
· Regularly conducted competitive analysis to stay abreast of market developments and modify company plans as necessary.
· Kept a careful eye on retail expenses to keep costs under control and meet customer expectations for service.
· Inventory was managed to optimize the ratio of supply to demand and reduce stockouts and overstocks.

. Kept the store looking tidy and well-organized to improve the overall shopping experience for customers.

· Handled and manage payroll, benefits policy and staff health benefits and administration of insurance

· Led team-building initiatives and organized corporate events, employee welfare, receiving employee complaints and to resolve

· Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.

· Maintained human resources information system and kept employee files up to date and accurate.

· Enhanced employee engagement by implementing comprehensive HR programs and initiatives.

· Contract management of employees and in compliance with the Ghanaian act and Labour Law

· Designed and administered a final format for performance reviews and end of year appraisals

. Oversaw the daily functions and undertakings of the CEO and general manager's offices.

. Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
. Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.

. Planned and scheduled travel, lodging, ground transportation, and created an itinerary to ensure a successful trip.

. Controlled office supply inventory levels to cut down on waste and ensure supplies were available when needed.

. Managed the executive's calendar scheduling, creating meeting agendas and materials, making meetings, and drafting extremely private letters.

. Managed spending and budgets while keeping track of finances to provide accurate reporting and analysis.

. Worked together with cross-functional teams to improve overall efficiency and accelerate project completion timelines.