DOROTHY BOATEMAA APPIAH
ACCRA,GHANA
Summary
Motivated management professional with years of progressive experience and demonstrated success in management. Proven history of achieving sales goals and skills in employee relations, as well as excellent organizational skills. Forward-thinking and industrious with diplomatic communication style seeking to leverage these skills to contribute to a forward-thinking company with a focus on maximizing engagement and satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Retail Shop Manager
Self-employeed
08.2021 - Current
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Conducted regular competitor analyses to stay informed about market trends and adjust business strategies accordingly.
- Monitored store expenses closely to control costs while maintaining desired service levels for customers.
- Increased sales by implementing effective visual merchandising strategies and maintaining an appealing store layout.
- Analyzed sales data regularly to identify best-selling products, adjusting inventory orders as needed for maximum profitability.
- Managed inventory to minimize stockouts and overstock situations, optimizing the balance between supply and demand.
Human Resource Coordinator
Koudijs Ghana Limited
09.2019 - 04.2021
- Handled and manage payroll, benefits policy and staff health benefits and administration of insurance
- Led team-building initiatives and organized corporate events, employee welfare, receiving employee complaints and to resolve
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Maintained human resources information system and kept employee files up to date and accurate.
- Conducted new employee onboarding and provided ongoing orientation training.
- Streamlined HR processes for increased efficiency and reduced administrative workload.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Coordinated and administered employee health insurance and retirement plans.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Enhanced employee engagement by implementing comprehensive HR programs and initiatives.
- Contract management of employees and in compliance with the Ghanaian act and Labour Law
- Designed and administered a final format for performance reviews and end of year appraisals
Human Resource Coordinator
Forewin Ghana Limited
06.2014 - 12.2016
- Handled manpower Planning, Performance and Compensation Management, Labour Relations
- Assisted with recruitments process, induction for new employees, planning and delivering training and development program, managing health and safety issues
- Coordinating affairs and communications with government institutions and agencies
- Maintaining of Employee files and records including manpower audit and updates, leave management for employees
- Prepared and reviewed monthly HR Reports- including staff situations departmentally, recruitments, resignations and vacation of posts, queries, salaries, overtime, etc.
Human Resource and Executive Admin. Assistant
Forewin Ghana Limited
11.2011 - 05.2014
- Managed the day-to-day operations and activities of the office of the CEO
- Planning and scheduling of extremely active calendar of meetings and appointments, preparing correspondence that are highly confidential
- Organizing and maintaining files and records, completing expense reports.
Education
Bachelor of Arts - Psychology
University of Ghana
Accra, GhanaSkills
- Budgeting and finance
- Customer Engagement
- Sales Analysis
- Store Operations
- Merchandise Planning
- Invoicing and Sales Promotion
- Change Implementation
- Strategy Planning and Implementation
- Performance and Compensation Management
- Labour Relations and Compliance
Certification
- Bachelor’s Degree
- The Practical HR Managers Training Certificate
- Community Outreach Program Certificate
Languages
English
Full Professional
Timeline
Retail Shop Manager
Self-employeed
08.2021 - Current
Human Resource Coordinator
Koudijs Ghana Limited
09.2019 - 04.2021
Human Resource Coordinator
Forewin Ghana Limited
06.2014 - 12.2016
Human Resource and Executive Admin. Assistant
Forewin Ghana Limited
11.2011 - 05.2014
Bachelor of Arts - Psychology
University of Ghana
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