Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dorothy Wilson

San Diego

Summary

Highly organized Front/Back office with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. 10 years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

10
10
years of professional experience

Work History

Live-In Caregiver

Sharon L McDonald
11.2018 - Current
  • Administered medications accurately and timely, ensuring proper dosages for optimum client health.
  • Established trust with clients and their families through effective communication, empathy, and professionalism.
  • Transported clients to medical appointments or social engagements as needed while prioritizing safety during travel.
  • Enhanced clients'' quality of life by providing compassionate and attentive care.
  • Provided emotional support for both clients and their families during difficult times or transitions in care arrangements.
  • Contributed to a positive living environment by fostering a sense of companionship and socialization for the client.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.

Medical Assistant /Front Desk Receptionist

Balboa Nephrology Medical Group
11.2021 - 04.2023
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
  • Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Oriented and trained new staff on proper procedures and policies.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.

Medical Assistant/Receptionist

Inscriptions Children's Clinic
06.2015 - 09.2019
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained current and accurate medical records for patients.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Assisted in inventory management, ordering supplies when necessary to maintain adequate stock levels for clinical operations.

Education

Medical Assistant

UEI College
Riverside, CA
06-2015

GED -

West Hollywood Presbyterian
Hollywood, CA
05-1999

Skills

  • Compassionate support for dementia patient
  • Assistance with bathing
  • Facilitating patient therapy sessions
  • Organized meal planning
  • Client transportation
  • Hygiene assistance
  • Transfer assistance
  • Effective decision-making
  • Administering medications
  • Bedside care
  • Wound care maintenance
  • Patient end-of-life assistance

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Medical Assistant /Front Desk Receptionist

Balboa Nephrology Medical Group
11.2021 - 04.2023

Live-In Caregiver

Sharon L McDonald
11.2018 - Current

Medical Assistant/Receptionist

Inscriptions Children's Clinic
06.2015 - 09.2019

Medical Assistant

UEI College

GED -

West Hollywood Presbyterian

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Dorothy Wilson