Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Dorothy Wambeng Nyanghe

Edmonton,Canada

Summary

Enthusiastic and customer-oriented Sales Associate with over 1 year of experience in delivering excellent customer service, managing appointments, and supporting sales efforts in a fast-paced environment. Proficient in market research, customer relationship management, and achieving sales goals. Seeking to leverage my communication, administrative, and customer service skills in a leasing agent role. Known for maintaining a high level of client satisfaction, assisting with business development, and contributing to company targets. Pay attention to details, the ability to work independently and as part of a team, time management skills, and skill in Microsoft Office Suite.

Overview

2
2
years of professional experience

Work History

Sales Associate

Bulk food Mart
Edmonton
05.2024 - Current
  • Engaged with over 50 customers daily, helping them find solutions tailored to their needs and answering their questions accordingly.
  • Scheduled client appointments and followed up on leads, ensuring consistent pipeline activity.
  • Supported marketing initiatives and store promotions, demonstrating comfort with branding and outreach strategies.
  • Managed inventory and sales tracking using Microsoft Excel and internal ERP software.
  • Recognized for delivering excellent customer service and fostering client loyalty.
  • Exceeded monthly sales targets by 25% through effective suggestive selling techniques.
  • Assisted clients with product selections, providing expert knowledge and recommendations.

Customer Service Representative

Plan Logistics
Edmonton, Alberta
09.2023 - 04.2024
  • Answered incoming calls, emails, or chat messages to assist customers with questions, product information, or service-related concerns.
  • Handled complaints or issues efficiently and professionally, aiming for first-contact resolution and high customer satisfaction.
  • Entered customer’s orders, returns, exchanges, and refunds accurately into the system.
  • Updated and managed customers’ accounts in the systems, ensuring data accuracy and confidentiality.
  • Conducted follow-ups to ensure resolution satisfaction, offer additional support, or upsell services when appropriate.
  • Worked with sales, technical support, and other departments to resolve more complex issues.
  • Continuously update knowledge on company services, procedures, and policy changes.
  • Represent the company positively in all customer interactions, fostering trust and loyalty.

Education

Bachelor of science - Economics

University of Buea

Skills

  • Appointment scheduling and coordination
  • Administrative support and documentation
  • Customer service skills
  • Sales target achievement
  • Market research and competitive analysis
  • ERP System Proficiency
  • Microsoft Office Suite (Word, Excel, Outlook, Teams)
  • Adaptability and team collaboration
  • Inventory management
  • Time management
  • Excellent communication skills
  • Problem resolution

References

Available on request

Timeline

Sales Associate

Bulk food Mart
05.2024 - Current

Customer Service Representative

Plan Logistics
09.2023 - 04.2024

Bachelor of science - Economics

University of Buea
Dorothy Wambeng Nyanghe