Dorothy Ng'ang'a
Administrative Assistant
39 Northwood Dr, Brampton,Ontario
Summary
- Experienced customer service professional with 10 years
- Committed to high quality performance with an ability to learn new procedures quickly
- Possess a proactive nature and a problem-solving mindset
- Confident, detail-oriented, and sincere individual Excellent verbal and written communication as well as active listening skills
- Ability to work independently with minimal supervision and meet tight deadlines without compromising quality
- Skilled team player with proven record for utilizing strong technical and interpersonal skills
- Ability to develop rapport in the work environment that builds teamwork
- Maintain a calm demeanor and facilitate solutions for challenging customers
- Ability to develop rapport in the work environment that builds teamwork Maintain a calm demeanor and facilitate solutions for challenging customers
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Merchandise Handler
Gap Inc
09.2017 - Current
- Accurately perform data entry of new and returned stock into the database
- Provide customer service and shipping product to customer’s home
- Pick and packed order items
- Assist in general execution of retail business
- Follow orders precisely for correct items, sizes and quantities.
- Perform special projects as requested
- Demonstrate flexibility in prioritizing tasks to meet the needs of the business
- Update merchandise pricing to match new values and special promotional rates.
- Demonstrate high critical thinking and observation
- Actively practice accuracy, diplomacy, patience and willingness to learn
- Strong multi-tasker that displays team spirit and resilience in being flexible with daily demands
- Provide excellent professional communication at all levels of staff and management
Warehouse Associate
Best Buy
Brampton, ON
04.2016 - 03.2017
- Checked packages and merchandise for damage and notified my supervisor.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Consistently lifted materials weighing as much as 50 pounds.
- Worked safely around moving machinery.
Warehouse Associate
WG Pro, Exel and Indigo
Brampton, ON
04.2014 - 12.2015
- Performed general execution of retail business
- Demonstrated the ability to multi-task, display a team spirit and
- Resilience in being flexible with daily demands
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Followed orders precisely for correct items, sizes and quantities
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Collaborated with team members to achieve daily pick and pack goals.
- Operated pallet jacks to safely transport goods from warehouse to shipping area
- Kept work areas neat, clean and free from debris.
Customer Service Rep /Seamstress Stitch It
Shopper's World
Brampton, ON
01.2013 - 12.2013
- Provided strong commitment to customer service and continuous improvement with high attention service excellence and detail
- Pleasantly communicated clearly and professionally with all levels of staff and customers
- Processed customer demographic requests such as address changes, premium or billing payments, cancellations or changes and operated a POS cash register
- Passionate about learning and committed to continual improvement
- Delivered services to customer locations within specific timeframes
- Strengthened communication skills through regular interactions with others.
Education
Clothing Technology
Kenya Polytechnic
Nairobi, Kenya 01.1989 - 05.1992
Certiificate in ICDL - Microsoft Windows
Institute of Applied Technology
Nairobi, Kenya 01.2003 - 01.2004
Skills
High-quality customer service
Timeline
Merchandise Handler
Gap Inc
09.2017 - Current
Warehouse Associate
Best Buy
04.2016 - 03.2017
Warehouse Associate
WG Pro, Exel and Indigo
04.2014 - 12.2015
Customer Service Rep /Seamstress Stitch It
Shopper's World
01.2013 - 12.2013
Certiificate in ICDL - Microsoft Windows
Institute of Applied Technology
01.2003 - 01.2004
Clothing Technology
Kenya Polytechnic
01.1989 - 05.1992
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