DOROTHY MAMBULASA
Blantyre,Malawi
Summary
A results-driven ICT professional with over 8 years of progressive experience leading technology strategy, systems management, and IT operations. Proven ability to formulate and execute ICT strategies aligned with organizational goals while overseeing secure, reliable infrastructure. Adept at managing cross-functional teams, implementing enterprise systems, directing digital transformation initiatives, and delivering complex IT projects on time and within budget. Demonstrated expertise in infrastructure oversight, stakeholder engagement, and budget management. Skilled in developing and enforcing ICT policies, disaster recovery planning, and training programs that foster growth and operational excellence.
Overview
15
15
years of professional experience
Work History
IT CONSULTANT
Mphunzitsi SACCO
03.2023 - 07.2023
- Designed and established a complete ICT department from the ground up, aligning all deliverables with the organization’s strategic vision.
- Developed comprehensive IT policies and procedures in line with governance standards.
- Implemented Active Directory for secure access management and centralized authentication.
- Formulated and executed a disaster recovery and business continuity plan.
- Created a complete IT asset register to streamline infrastructure management and enhance security.
- Provided strategic leadership to ensure ICT operational readiness and system availability.
IT COORDINATOR
Malawi Union Of Savings and Credit Cooperatives
, Malawi
01.2015 - 02.2023
- Directed multiple IT projects including core banking system migrations and mobile banking deployments, ensuring alignment with business goals.
- Developed and maintained systems architecture, defining standards for interoperability and scalability.
- Provided leadership across all IT operations, balancing development and maintenance priorities to ensure high service availability.
- Managed external vendors and SLAs, ensuring optimal performance and value delivery from ICT investments.
- Oversaw infrastructure upgrades, server installations, and security hardening across affiliated SACCOs.
- Coordinated disaster recovery testing and documentation, ensuring preparedness for service continuity.
- Developed annual ICT budgets (capital and revenue), achieving cost-effective procurement and ROI optimization.
- Mentored and coached IT support staff, cultivating a high-performance team aligned with service delivery objectives.
- Conducted training and support sessions, increasing end-user efficiency and reducing support incidents.
- Established risk management protocols, assessing vulnerabilities and implementing contingency plans.
IT OFFICER
Malawi Union of Savings and Credit Cooperatives
, Malawi
09.2012 - 12.2015
- Delivered hands-on support and system implementation across 21 SACCOs, improving efficiency through automation and system integration.
- Managed infrastructure security, achieving a 35% improvement in system reliability.
- Coordinated network upgrades and patch management, minimizing downtime and maintaining regulatory compliance.
- Installed, configured, and optimized hardware and software, contributing to high service uptime.
- Ensured smooth deployment and performance of Bankers Realm systems through structured project execution.
- Provided training and documentation to end-users, increasing adoption and reducing onboarding time.
- Maintained virus protection protocols and user access controls to protect sensitive data.
SYSTEM SUPPORT OFFICER
Pride Malawi
, Malawi
03.2008 - 08.2012
- Administered Windows Server infrastructure and corporate LAN, supporting organizational scalability and performance.
- Maintained Bankers Realm system and database environments, ensuring high availability and accuracy.
- Conducted user training, developed ICT documentation, and supported Help Desk operations.
- Implemented and tested disaster recovery protocols to ensure rapid recovery in the event of system failure.
- Analyzed microfinance data and generated reports for senior management decision-making.
Education
Master of Science Degree - COMMUNICATIONS MANAGEMENT (ICT)
Buckinghamshire New University
England01.2016
Bachelor of Science Degree - COMPUTING AND INFORMATION SYSTEMS
London Metropolitan University
England01.2007
Skills
- ICT strategy and governance
- Project management
- Risk assessment and mitigation
- Systems architecture
- Network administration
- Disaster recovery
- Budgeting and cost control
- Stakeholder engagement
- Staff mentorship
- Compliance adherence
- Microsoft Office Suite
- Windows Server administration
- SQL database management
- Active Directory management
- Core banking systems
Accomplishments
- Led the successful migration of 21 Credit Unions to the FinFinancial core banking system, integrating them onto the MFI Hub to enhance operational efficiency.
- Effectively implemented a national helpdesk system for the Credit Unions in Malawi, streamlining issue tracking and resolution processes.
- Spearheaded the mobilization of 25,000 new Credit Union members through the introduction of two mobile technologies—SMS banking and Mobile Money—resulting in improved transaction efficiency, accuracy, and a significant increase in the corporate customer base.
- Successfully implemented a corporate dashboard for MUSCCO, resulting in a user-friendly corporate systems application that has enhanced ease of use and increased system adoption.
References
- Daniel Imfa, MUSCCO Limited, dimfa@muscco.org, +265 999 587 051
- Bram Fudzulani, Angle Dimension, bram.fudzulani@angledimension.com, +265 997 000 042
- Selewa Noel Malani, St Andrews International High School, smalani@saints.mw, +265 888 863 492
Timeline
IT CONSULTANT
Mphunzitsi SACCO
03.2023 - 07.2023
IT COORDINATOR
Malawi Union Of Savings and Credit Cooperatives
01.2015 - 02.2023
IT OFFICER
Malawi Union of Savings and Credit Cooperatives
09.2012 - 12.2015
SYSTEM SUPPORT OFFICER
Pride Malawi
03.2008 - 08.2012
Master of Science Degree - COMMUNICATIONS MANAGEMENT (ICT)
Buckinghamshire New University
Bachelor of Science Degree - COMPUTING AND INFORMATION SYSTEMS
London Metropolitan University
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