Dorothy Li
Mississauga,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Speed Up Education Ltd
01.2020 - 01.2023
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Maintained accurate department and customer records.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Directed customer communication to appropriate department personnel.
- Responded to customer issues to provide immediate resolution and improve retention.
Barista/Cashier
Taan Char
09.2018 - 06.2019
- Collected payments and provided accurate change.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped customers find specific products, answered questions and offered product advice.
Education
Bachelor of Arts - Sociology
University of Toronto
Toronto, ON12.2023
Skills
- Transporting Files
- Data Entry Documentation
- Mail Management
- Excel Spreadsheets
Languages
- English
- Mandarin
- Cantonese
Timeline
Administrative Assistant
Speed Up Education Ltd
01.2020 - 01.2023
Barista/Cashier
Taan Char
09.2018 - 06.2019
Bachelor of Arts - Sociology
University of Toronto
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