Dorothy He

In this era of the "slash generation," I have developed the ability to manage multiple tasks while enjoying the process of identifying and solving problems. I am skilled at maintaining customer relationships and ensuring my work is organized, balancing efficiency with personal well-being. With experience in beauty sales and e-commerce customer service in Canada, I have gained valuable knowledge of customer service and social media promotion. I also hold a 2-year diploma in Cosmetic Program from Seneca College, which has deepened my understanding of the Canadian cosmetic retail industry and corporate culture. Prior to coming to Canada, I spent 7 years as a Exhibitor Service Executive in the exhibition industry in Guangzhou, China, where I became proficient in delivering excellent service to exhibitors. I maintained effective communication across departments to ensure smooth progress of exhibition-related activities. Currently, I am pursuing Medical Esthetics and will graduate in 6 months. I am eager to secure a job in a relevant industry before graduation to further develop my skills, or to explore different fields to broaden my knowledge and experience.

• As an Exhibitor Service Executive, I coordinated services for two major Asian trade shows — Infocomm China and HKPCA Show — for seven consecutive years. Managed pre-exhibition preparations and on-site support for over 600 exhibitors, ensuring smooth participation and timely booth rental payments. Acted as the primary point of contact, addressing exhibitor inquiries and providing tailored solutions. Collaborated with cross-functional teams to streamline event logistics, ensuring each stage aligned with exhibition timelines.
• As a Beauty Advisor, I provided personalized beauty consultations, enhancing customer satisfaction and fostering lasting relationships. Maintained organized product displays to ensure a pleasant shopping experience and product availability.
• As an E-commerce Representative, I efficiently processed online orders, managed timely payments and delivery coordination, and provided prompt customer support via online platforms. Additionally, I contributed to creating engaging promotional content, boosting online sales and brand visibility.

As a dedicated and versatile professional with experience in customer service, beauty consulting, and e-commerce, I am eager to bring my skills to a dynamic work environment where I can grow and contribute meaningfully. My background in coordinating large-scale exhibitions, providing personalized beauty consultations, and managing e-commerce operations has equipped me with strong organizational abilities, problem-solving skills, and a keen understanding of client satisfaction.

In my previous role as an Exhibitor Service Executive, I managed the pre-event and on-site support for over 600 exhibitors across major trade shows, ensuring smooth operations and timely communication between teams. This experience sharpened my ability to handle multiple tasks while maintaining a focus on delivering exceptional service. As a Beauty Advisor, I built lasting relationships with customers by offering tailored product recommendations and maintaining an inviting store environment. Additionally, my time in e-commerce strengthened my skills in online customer support, order management, and digital promotion.

Currently pursuing a diploma in Medical Esthetics, I am committed to continuous learning and expanding my expertise in the beauty and wellness industry. I aim to secure a role where I can apply my diverse experience, grow professionally, and make a positive impact by delivering outstanding service and fostering meaningful client relationships. Whether enhancing beauty experiences, streamlining operations, or exploring new challenges, I am enthusiastic about embracing new opportunities and contributing to a thriving team.