Dorothy Drake
QUATHIASKI COVE,BC
Summary
Making things happen and providing an outstanding product to the clients or guests. Looking to translate these leadership and management skills in a new field.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Likʷal̓a Language Teacher
Ɫokʷimas - You Are Strong, Youth Suicide Prevention Program
09.2023 - 12.2023
- Preparing course and classroom material increased student proficiency in
- Instructing students on grammar and vocabulary topics
- Increased student proficiency in Likwal̓a by incorporating immersive activities and multimedia resources.
- Collaborated with colleagues to develop interdisciplinary lessons that reinforced language acquisition across subjects
- Enhanced cultural awareness among students by introducing authentic materials, such as music, drumming and current events from local area
- Established a supportive classroom environment that fostered open communication and mutual respect between all participants.
Dining Room Manager
Tsa Kwa Luten Lodge
05.2016 - 12.2023
- Acted as liaison between head of kitchen staff and front of house to update staff on menu updates, special requests and 86'd items
- Reviewed closing reports at end of shift
- Fielded complaints from customers and corrected issues with both front of house and kitchen staff
- Hired qualified staff to fill dining room server and support staff positions
- Reported to Operational Manager about staff performance, inventory, overall dining room needs and special events
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of over-serving or underage drinking
- Worked with vendors to establish strong relationships and maintain proper inventory supplies
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction
- Developed strong relationships with guests, resulting in a high rate of repeat clientele.
- Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences
- Executed all closing procedures including running all closing reports, reconciling daily transactions & balancing POS/Moneris system
- Worked closely and effectively with other departments
- In weekly capacity, scheduled over 20 employees by assigning shifts, ordered and replenished where needed, and drafted new menus.
Youth Worker
We Wai Kai Nation
05.2022 - 09.2022
- Enhanced youth engagement by incorporating interactive activities and group discussions into programs.
- Improved program effectiveness by collaborating with colleagues to develop innovative strategies for youth development.
- Facilitated open communication between parents, staff, and administrators to ensure coordinated efforts in supporting youths'' wellbeing.
- Coordinated special events such as cultural celebrations or field trips that enriched participants'' experiences beyond traditional program offerings.
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
Waitress
Lovin Oven Pizzeria
10.2012 - 05.2014
- Trusted key holder for opening and closing front end
- Cleaning, waiting, stocking, and taking telephone orders are among the front end duties as well
- Handling daily sales and cash outs.
Front Desk Receptionist
Tsa Kwa Luten Lodge
05.2012 - 04.2013
- Familiar with MS Word, Excel, and data entry
- Answering telephones, using Inn Control for reservations
- Checking guests in/out with efficiency and arranging appointments for guests
- Handling daily sales from the gift shop, completion of night audit and cash outs.
Education
No Degree - Likʷal̓a Language Apprentice
We Wai Kai Treaty Mentor Apprentice Program
Campbell River, BCHigh School Diploma -
Carihi Secondary School
Campbell River, BC06.2006
Skills
- Extensive product knowledge
- Sales driven
- Coaching and training
- Patient
- Organized
- Recruitment and hiring
- Likʷal̓a/Kʷakʷala intermediate fluency
Certification
- Class 7 License
- Serve It Right
Timeline
Likʷal̓a Language Teacher
Ɫokʷimas - You Are Strong, Youth Suicide Prevention Program
09.2023 - 12.2023
Youth Worker
We Wai Kai Nation
05.2022 - 09.2022
Dining Room Manager
Tsa Kwa Luten Lodge
05.2016 - 12.2023
Waitress
Lovin Oven Pizzeria
10.2012 - 05.2014
Front Desk Receptionist
Tsa Kwa Luten Lodge
05.2012 - 04.2013
No Degree - Likʷal̓a Language Apprentice
We Wai Kai Treaty Mentor Apprentice Program
High School Diploma -
Carihi Secondary School
- Class 7 License
- Serve It Right
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