Dorothy Ampomah, MSc, CIFC.
Timmins,ON
Summary
Detail-oriented and highly skilled banking and finance professional with excellent communication skills. Highly efficient with a track record of meeting deadlines and customer expectations. Dorothy has remarkable multitasking skills drawn from juggling a variety of different tasks in very fast paced work environments. Demonstrated ability to adapt and constantly finding new ways to improve efficiency at work. Self-motivated, result-driven and shows initiative in all aspects of work.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Personal Banker
TD Bank
03.2023 - Current
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
Banking Advisor
Royal Bank of Canada
08.2021 - 03.2023
- Contacted prospective clients to generate new loans, deposits and business to achieve company production goals.
- Communicated lending decisions to customers.
- Extended and sustained relationships with customers to maintain and grow business.
- Worked with customers to procure updated financial information on continuous basis.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.
- Performed due diligence and valuation processes.
- Met with clients to discuss assets, expenses and long-term and short-term investment goals to devise personalized financial plans.
Customer Service Representative
Bank of Montreal
11.2020 - 06.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Supported customer requests for banking needs, handling transactions and customer inquiries.
- Responded to customer requests for products, services and company information.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Reviewed customer profiles and assisted customers to identify potential opportunities.
- Contributed to meeting branch business expectations and improving customer experience.
- Organized work information to ensure accuracy and completeness.
- Offered guidance and recommendations to clients on the various digital and self-serve options with the aim of making it easy, simple and fast to banking.
Customer Service Representative
The Brick
08.2019 - 11.2020
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Volunteer Administrative Officer/Fundraising Coordinator
Hazael Haven Inc
10.2014 - 07.2019
- Worked with marketing team on development and delivery of creative campaigns to support fundraising activities.
- Supported cash flow management by developing projections for annual donations, sales and grants.
- Researched and identified potential donors.
- Planned and implemented fundraising events.
Assistant Land Administration Officer
Lands Commission
10.2011 - 09.2013
- Assessment and valuation of properties including surveying, quantity surveying, drawing building layout plans and preparation of valuation reports and project schedules.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Customer Care Representative
Techmahindra
05.2010 - 09.2011
- Providing customer service solutions for a leading telecommunication firm for a range of products and services
- Ensuring quality service provision through excellent customer relations.
Assistant Valuer
Social Security and National Insurance Trust
07.2009 - 08.2010
- Valuation of landed properties for the Property Valuation Unit
- Preparation of work and payment order for the Plant and Equipment Unit
- Assisted in field inspections and preparation of valuation and progress reports.
Education
Master of Science - Urban Management And Development Studies
Erasmus University, Rotterdam
Rotterdam, Netherlands 09.2013
Bachelor of Science - Land Economy
Kwame Nkrumah University of Science And Technology
Kumasi, Ghana 08.2009
Diploma - Fundamentals of Project Planning And Development
University of Virginia
Virginia, USA 05.2015
Diploma - Introduction To Sustainability Studies
University of Illinois At Urbana-Champaign
Illinois, USA 03.2015
Skills
- Financial Knowledge
- Excellent communications skills
- Strong time management skills
- Attention to details
- Microsoft Office Suite
- Problem Anticipation and Resolution
- Adaptable to Changing Conditions
- Loan Application Advisement
- Customer Satisfaction
- Financial Advisement
- Client Interactions
- Investment Expertise
- Retail Mortgages
- Interpersonal Skills
- Account Management
Certification
- Canadian Investment Funds Course, IFSE
Timeline
Personal Banker
TD Bank
03.2023 - Current
Banking Advisor
Royal Bank of Canada
08.2021 - 03.2023
Customer Service Representative
Bank of Montreal
11.2020 - 06.2021
Customer Service Representative
The Brick
08.2019 - 11.2020
Volunteer Administrative Officer/Fundraising Coordinator
Hazael Haven Inc
10.2014 - 07.2019
Assistant Land Administration Officer
Lands Commission
10.2011 - 09.2013
Customer Care Representative
Techmahindra
05.2010 - 09.2011
Assistant Valuer
Social Security and National Insurance Trust
07.2009 - 08.2010
Master of Science - Urban Management And Development Studies
Erasmus University, Rotterdam
Bachelor of Science - Land Economy
Kwame Nkrumah University of Science And Technology
Diploma - Fundamentals of Project Planning And Development
University of Virginia
Diploma - Introduction To Sustainability Studies
University of Illinois At Urbana-Champaign
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