Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dorothee Michaud

Bath,ON

Summary

Dynamic and detail-oriented professional with a strong background in customer service at McDonald's Restaurant. Proven ability to effectively multitask while maintaining a warm and friendly demeanor. Skilled in problem-solving and adept at using various software systems to enhance efficiency. Committed to delivering exceptional service and fostering positive customer relationships.

Overview

14
14
years of professional experience

Work History

Hostess /cashier /frycook

McDonald's Restaurant
09.2004 - 12.2012
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Hostess/cashier/frycook

McDonald's Restaurants
04.2004 - 08.2004
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Baker/ Cashier/ Barista

Tim Hortons
09.2001 - 08.2003
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
  • Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
  • Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
  • Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Operated cash registers and processed payments accurately.
  • Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
  • Increased production efficiency through effective time management and multitasking during busy periods.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Created appealing displays to showcase products in bakery.
  • Increased customer satisfaction with friendly and efficient service.
  • Managed inventory for cost-effectiveness, ensuring no shortage of ingredients and minimizing waste.
  • Maintained cleanliness and organization in baking area, meeting health and safety standards.
  • Followed food safety standards when handling ingredients.
  • Operated ovens and bakery equipment to prepare products according to recipes.
  • Prepared dough for variety of pastries, cakes and breads.
  • Packaged finished products for sale.
  • Greeted customers entering store and responded promptly to customer needs.

Call Center Representative

AT&T
01.2001 - 04.2002
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
  • Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
  • Identified upselling opportunities to increase revenue generation.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Investigated and resolved accounting, service and delivery concerns.
  • Sought ways to improve processes and services provided.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Created and maintained detailed database to develop promotional sales.
  • Identified and resolved discrepancies and errors in customer accounts.

Library Assistant ( Co-op)

École Secondaire Mille-îles
09.1998 - 07.2000
  • Organized library shelves, materials and equipment in clear, alphabetized order.
  • Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
  • Answered questions from patrons and helped to find desired materials.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Placed books on proper shelves when returned to circulation.
  • Located library materials, resources and technologies to fulfill patron requests.
  • Contributed to the library''s overall mission by performing additional tasks or responsibilities as assigned, adapting quickly to new challenges and demands.
  • Monitored library environments to maintain safe, hazard-free settings.
  • Collaborated with fellow staff members on projects aimed at improving overall library services and offerings.
  • Contributed to a welcoming atmosphere by maintaining clean, safe, and inviting spaces within the library premises.
  • Promoted literacy and reading enjoyment through developing engaging book displays and promotional materials.
  • Stayed up-to-date on library policies and procedures to smoothly enforce standards.
  • Helped children select appropriate reading level library books.
  • Gained strong understanding of various methods for cataloging books and other materials.
  • Supported community engagement initiatives by coordinating successful library events and programs for patrons of all ages.
  • Ensured timely access to resources by efficiently processing incoming books, periodicals, and multimedia items.
  • Maintained secure environment by monitoring visitors at front desk.
  • Answered patron questions in-person or by phone regarding library services and resources.
  • Served as a reliable point of contact for patrons needing technical support with computers, printers, or other equipment.
  • Provided valuable research assistance to patrons seeking information or guidance on various topics.
  • Assisted patrons with printing and copying according to personalized requirements.
  • Ensured welcoming atmosphere, maintaining clean and orderly reading and study areas.
  • Organized and updated library's digital catalog to ensure easy access and retrieval of information.
  • Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.
  • Checked out and checked in materials to support patron circulation needs.
  • Managed library materials for accurate record-keeping.
  • Kept detailed records of lending transactions and library users.
  • Processed library card applications to provide access to library services.

Secretary's Assistant (Co-op)

École Secondaire Mille-îles
09.1998 - 06.2000
  • Assisted in budget management by tracking expenses, processing invoices, and providing regular financial updates to the Secretary.
  • Managed heavy calendar schedules efficiently without any conflicts resulting in uninterrupted workflow for the Secretary.
  • Prepared presentation materials such as PowerPoint slides or handouts that aided in delivering key messages during meetings led by the Secretary.
  • Supported the Secretary with managing daily tasks, allowing them to focus on high-priority projects and initiatives.
  • Collaborated effectively with other administrative staff members to accomplish shared goals or complete special projects assigned by the Secretary.
  • Expedited document processing by utilizing office equipment such as scanners, photocopiers, and fax machines with proficiency.
  • Kept sensitive information secure through proper handling of confidential documents according to established policies and procedures.
  • Maintained a clean and organized workspace that facilitated an optimal working environment for both the Secretary and their colleagues.
  • Supported cross-departmental collaboration by acting as a liaison between the Secretary''s department and other functional areas within the organization.
  • Ensured timely completion of reports by proofreading, editing, and submitting documents as requested by the Secretary.
  • Provided exceptional customer service while greeting visitors at reception or via phone calls, directing them appropriately within the organization.
  • Enhanced office efficiency by organizing and maintaining filing systems for both physical and digital documents.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.

Education

High School Diploma -

École St-Anne
Fredericton, NB
07.2001

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Detail-oriented
  • Customer service expertise
  • Positive and professional
  • Warm and friendly

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Hostess /cashier /frycook

McDonald's Restaurant
09.2004 - 12.2012

Hostess/cashier/frycook

McDonald's Restaurants
04.2004 - 08.2004

Baker/ Cashier/ Barista

Tim Hortons
09.2001 - 08.2003

Call Center Representative

AT&T
01.2001 - 04.2002

Library Assistant ( Co-op)

École Secondaire Mille-îles
09.1998 - 07.2000

Secretary's Assistant (Co-op)

École Secondaire Mille-îles
09.1998 - 06.2000

High School Diploma -

École St-Anne

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Dorothee Michaud