DORNEL NGESANG
Support Worker
Calgary,AB
Summary
Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with 3 years of experience building community and developing social skills through incremental therapeutic techniques.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
Support Worker
Signature Support Services
02.2020 - 01.2024
- Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Contributed to the development of agency policies and procedures aimed at improving overall service delivery standards for all clients served.
- Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
- Educated family members on various aspects of client care to enhance support networks during times of need.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Delivered compassionate end-of-life care for terminally ill clients, ensuring comfort measures were in place during final stages of life.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Streamlined documentation processes by implementing efficient record-keeping strategies that improved accuracy of information shared between team members.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Promoted community integration by providing extensive physical, emotional and social support.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Created, prepared, and delivered reports to various departments.
- Developed and implemented individualized treatment plans for clients.
- Improved client independence by developing personalized support plans tailored to individual needs and goals.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
Education
High School Diploma -
Government Technical High School Bamenda
Bamenda, Cameroon 09.2018 - 07.2019
Skills
First Aid and CPR Certification
Transcription and dictation
Emotional Support
Presentation Design
Cultural Sensitivity
Meal Preparation
Health and safety awareness
Incident Reports
Personal Care
Disability Awareness
Grooming support
Computer Skills
Meal Planning
Feeding Assistance
Elderly Care
Household chores
Creative Thinking
Social Skills Development
Dressing assistance
Timeline
Support Worker
Signature Support Services
02.2020 - 01.2024
High School Diploma -
Government Technical High School Bamenda
09.2018 - 07.2019