Dorna Zandi
Toronto,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Motivated Service Worker with exceptional social skills, communication abilities, and customer service background. Pursues every opportunity to support team members and proactively address issues.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Barista
Roses Cafe Senso
Toronto, ON
09.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
Barista and Bartender
Loutra Café
05.2023 - 07.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Hall Manager and Cashier
Divina By Sepehr Sarlak Restaurant
01.2023 - 05.2023
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
Sports Consultant and Customer Reception
Block Power Gym In Enghelab Sport Complex
09.2020 - 09.2022
- Identified appropriate marketing channels and target customers for campaigns.
- Generated reports to support development and implementation of marketing plans.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Managed campaigns for various clients that consistently exceeded sales goals.
Sports Consultant and Customer Reception
Block68 Gym
03.2019 - 06.2020
- Established and managed relationships with external data providers and research vendors.
- Managed and motivated employees to be productive and engaged in work.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
Barista and Bartender
Café Nazdik Book
02.2018 - 02.2019
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Used POS system to accurately enter orders and process payments.
Sports Consultant and Customer Reception
Block68 Gym
01.2017 - 02.2018
- Established and managed relationships with external data providers and research vendors.
- Managed and motivated employees to be productive and engaged in work.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
Barista and Cashier
Café Land
02.2015 - 01.2017
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Used POS system to accurately enter orders and process payments.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Education
Associate of Arts - Graphic Design
University of Applied Science & Technology Educati
Tehran - Iran06.2023
GED -
Shahid Modares Pre-University
Tehran - Iran06.2015
High School Diploma -
Shahid Modares High School
Tehran - Iran06.2014
Skills
- Excellent problem-solving skills, strong attention to details and the ability to work independently
- High Proficiency in Photoshop, Corel, Microsoft Office, Word, Excel and PowerPoint
- Ability to prioritize and problem solve and time management
- Safe Serving Knowledge
- Anticipating Guest Needs
- Photoshop certificate
Accomplishments
Photoshop courses
Tehran Institute of Technology
January 2023
Certification
Photoshop Courses
Tehran Institute of Technology
January 2023
Timeline
Barista
Roses Cafe Senso
09.2023 - Current
Barista and Bartender
Loutra Café
05.2023 - 07.2023
Hall Manager and Cashier
Divina By Sepehr Sarlak Restaurant
01.2023 - 05.2023
Sports Consultant and Customer Reception
Block Power Gym In Enghelab Sport Complex
09.2020 - 09.2022
Sports Consultant and Customer Reception
Block68 Gym
03.2019 - 06.2020
Barista and Bartender
Café Nazdik Book
02.2018 - 02.2019
Sports Consultant and Customer Reception
Block68 Gym
01.2017 - 02.2018
Barista and Cashier
Café Land
02.2015 - 01.2017
Associate of Arts - Graphic Design
University of Applied Science & Technology Educati
GED -
Shahid Modares Pre-University
High School Diploma -
Shahid Modares High School
Photoshop Courses
Tehran Institute of Technology
January 2023
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