Doris Simion

• Supervise daily tasks performed by 8 Investor Relations Specialists and provide feedback on areas of improvement.
• Develop and oversee SLAs to maintain superior service levels.
• Provide excellent service to both investors and clients through direct contact and support of team.
• Analyze team's correspondence with investors and clients to ensure adherence of procedures and service standards.
• Frequently monitor and ensure investor transactions are properly reconciled and all AML/KYC documentation is complete. Identify and resolve potential risks.
• Review trade packs, statements and NAVs for 6 clients with 200 active funds. All clients holding billion dollar AUM.
• Review and coordinate investment documents for high-net-worth investors.
• Participate in training of team members; assist Account Manager in preparation and execution of staff development plans.
• Maintain knowledge of current regulatory and compliance environment as it effects client Hedge Fund services.

Highlights :

• Led team to achieve #1 SLA standing globally for client and investor communication response time in 2023.
• Established new procedure to reduce outstanding dividend payments by 90%. Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

• Lead large scope initiatives for 5 high dollar investment clients. Projects involve complex business processes such as new product implementation and custom system builds.
• Quickly grasp issues impacting client environments and make recommendations to reduce external stakeholder impact and financial losses. Handle escalations in a timely, efficient manner.
• Manage client dashboards and reporting for service quality consistency – Team up with senior leadership to review Service Delivery performance and proactively plan to avoid risk.
• Coordinate CRA tax filing for 3,000 investors to meet yearly deadlines.
• Work with key stakeholders within internal departments to understand client operational needs and define requirements for client communication. Consult with SMEs.
• Create SOWs capturing functional and technical components needed to advise internal departments along with clients.
• Create and deliver monthly presentations to educate clients on process flow changes, industry requirements and new initiatives.
• Responsible for new product setup, advising industry rule changes and other project coordination and execution within Service Delivery. 15 funds setup per month.

Highlights:

• Received exceptional feedback and exceeded expectations on the 2021 CIBC Mellon performance review.
• Successfully completed 3 high risk transformational projects for billion dollar client in 2021. Remodeled existing trade processes to meet unique requirements by collaborating with Service Delivery teams.

• Accurately process client requests by following P&P requirements and working with internal teams to resolve any requests not in good order.
• Perform high volume transaction processing for Cash and Registered product accounts (RRSP, RIFF and TFSA).
• Establish opportunities to improve processing by monitoring errors found in Quality Control and categorizing trends on quarterly basis.
• Answer inquiries from Client Representatives concerning account activity and maintain up-to-date source documentation.
• Lead weekly team meetings to diagnose open issues and verify business systems meet industry standards.

Highlights:

• Worked with 2 internal departments to build and document New Account setup process for large sized fund companies by leveraging system capabilities and audit requirements. New process reduced account setup time by 50%.

• Build relationships with 30+ suppliers to gather information on materials availability, cost, shipping, delivery methods, timing and problem resolution, etc.
• Support procurement of high dollar manufacturing materials by reviewing demand requirements and verifying requisitions for accuracy.
• Create and publish in-depth reports capturing order and cost KPIs, distributed on weekly basis to senior leadership.
• Remotely assist with implementation of Celestica buying standards in newly acquired plant located in Arizona, US.

Highlights:

• Led team of 4 in 6 month cleanup project to reduce orders confirmed without future demand. Identified 14 vendors with largest holding of orders without demand and negotiated to cancel or postpone resulting in $1.2M in savings.