Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Timeline
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Doris Onyebuchi Chinonyerem

Kitchener,Canada

Summary

Experienced in client service, business strategy, and marketing support with a proven track record in developing business plans and implementing control processes. Expertise in MS Office Suite, enhancing customer engagement and communication effectiveness. Recognized for strong leadership in team management and project execution, consistently improving efficiency and productivity. Demonstrated ability to thrive under pressure while delivering exceptional customer service and driving satisfaction.

Overview

14
14
years of professional experience

Work History

Assistant Manager

Premier Binz Liquidation
Cambridge, Canada
05.2025 - Current
  • Delivered client service and issue resolution in a fast-paced retail environment.
  • Supported business operations, including planning, staff supervision, and product promotions.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Collaborated with management on developing strategic plans for achieving business goals.

Business Development Manager

Cyberforce Limited
Abuja, Nigeria
06.2015 - 07.2023
  • Developed customized business plans and marketing strategies for B2B clients, ensuring alignment with development strategy.
  • Conducted needs assessments, product demos, and policy recommendations for partners.
  • Supported post-sale consulting, improving customer retention and referral generation through regular meetings and follow-ups.
  • Delivered workshops and client briefings, helping drive business transformation.

Administrative Director

Steelbase Resources Limited
Abuja, Nigeria
06.2011 - 07.2023
  • Oversaw a team that achieved 98% accuracy in client file creation, maintenance, and service eligibility verification.
  • Drafted reports, case notes, and correspondence, contributing to a 90% compliance rate with client documentation standards.
  • Managed internal systems that improved complaint logging and follow-up tracking efficiency by 85%.
  • Provided conflict de-escalation and guidance, successfully resolving 92% of client distress or urgent cases without escalation.
  • Responsible for payroll administration and maintaining employee records, ensuring accuracy in payroll processes.
  • Coordinated seminars and conferences to enhance employee skills and organizational knowledge.
  • Implemented standard operating procedures for administrative tasks to streamline workflow and efficiency.

Education

Certificate in Business Management - Entrepreneurship and Innovation

Conestoga College
Kitchener, ON
04.2025

Certificate in Global Business Management -

Conestoga College
Kitchener, ON
04.2024

B.Sc. - Accounting

University of Nigeria
11.2006

Skills

  • Business development
  • Marketing strategy
  • Online Promotions
  • Client engagement
  • After-sales support
  • Business Planning
  • Organizational Skills
  • Customer service
  • Team building
  • Coordination
  • Strong Written Communication
  • Strong Oral Communication
  • Flexible Work Style
  • Travel-Ready
  • Client Correspondence
  • Team leadership
  • Decision-making
  • Microsoft office expertise

Personal Information

Title: Business Development Representative

Timeline

Assistant Manager

Premier Binz Liquidation
05.2025 - Current

Business Development Manager

Cyberforce Limited
06.2015 - 07.2023

Administrative Director

Steelbase Resources Limited
06.2011 - 07.2023

Certificate in Business Management - Entrepreneurship and Innovation

Conestoga College

Certificate in Global Business Management -

Conestoga College

B.Sc. - Accounting

University of Nigeria

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Doris Onyebuchi Chinonyerem