Doris Krampah
Penticton,BC
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
5
5
years of professional experience
Work History
Bar Manager
Topside Bar And Restaurant
04.2022 - 09.2023
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Head Bartender
LaBamba Pub
04.2018 - 04.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Served high customer volumes during special events, nights, and weekends.
Education
Office Administration
Government Secretarial School
Takoradi, Western Region, Ghana08.2016
High School Diploma -
Takoradi High School
Takoradi, Western Region, Ghana04.2012
Skills
- Cost Control
- Bar Management
- Customer Relations
- Safety Awareness
- Service-Oriented Mindset
- Guest Interaction
- Supervisory Experience
- Staff Training
Languages
English
Professional Working
Fante
Native or Bilingual
Hobbies
In my spare time I like to listen to music and going to the beach to relax and swim.
Timeline
Bar Manager
Topside Bar And Restaurant
04.2022 - 09.2023
Head Bartender
LaBamba Pub
04.2018 - 04.2022
Office Administration
Government Secretarial School
High School Diploma -
Takoradi High School
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