Doris Jang
Richmond,BC
Summary
Well-organized Human Resources professional bringing 7 years of superior performance in fast-paced HR environments. Highly proficient in building lasting relationships with key decision makers and team members to further company goals. Committed to implementing HR polices and procedures. Let's team up to make Mondays feel like Fridays!
Overview
22
22
years of professional experience
Work History
HR Generalist / Business Analyst
Canadian Dry Storage Ltd.
04.2012 - Current
- Conduct employee relations activities, including conflict investigation and resolution, disciplinary actions, and performance management.
- Administer benefits programs, including enrollment, changes, and communication with employees. Successfully proposed and implemented benefits enhancement, resulting in improved offerings and greater satisfaction among employees.
- Facilitate training sessions on topics such as Payroll 101 and Food Safety.
- Full-cycle recruitment process, including sourcing, screening, interviewing, and onboarding.
- Conduct new hire orientations, explaining company policies, benefits, and procedures.
- Update weekly schedule for warehouse operations.
- Assist in Health & Safety related tasks to ensure a safe environment in the workplace.
- Planning and organizing company event annually for 250+ attendees.
Guest Relations Officer
Four Seasons Hotels And Resorts
07.2007 - 03.2012
- Managed guest services at 5-star hotel, ensuring exceptional hospitality and personalized experiences for high-profile guests.
- Department trainer
Accounts Payable / Account Receivable Specialist
Peak Products Manufacturing Inc.
08.2003 - 03.2006
- Prepared payments to suppliers and vendors.
- Managed company's petty cash and company's credit card usage.
- Issued purchase orders
- Monthly/Quarterly financial statement's preparation.
- Assisted in year-end audit
- Assisted with price list updates.
- AR collection - payment discrepancies and past due balances
- Account Payable and Account Receivable training.
Retail Associate
The Nuance Group
07.2002 - 02.2003
- Duty Free retail sales at "Taste".
- Trained new employees on product knowledge and procedures.
- Duty Paid retail sales at "Simon Johnson".
- Awarded 2nd Place in Best Retail Associate for YVR Customer Service Excellence Program.
Education
Master of Science - Hotel And Tourism Management
Hong Kong Polytechnic University
Hong Kong04.2007
BBA - Business Administration
Thompson River University
Kamloops, BC02.2006
Skills
- Employee Relations Management
- Investigation and Conflict resolution
- HR policies and procedures
- Benefits Administration
- Performance Management
Languages
English
Chinese (Cantonese)
Chinese (Mandarin)
Timeline
HR Generalist / Business Analyst
Canadian Dry Storage Ltd.
04.2012 - Current
Guest Relations Officer
Four Seasons Hotels And Resorts
07.2007 - 03.2012
Accounts Payable / Account Receivable Specialist
Peak Products Manufacturing Inc.
08.2003 - 03.2006
Retail Associate
The Nuance Group
07.2002 - 02.2003
Master of Science - Hotel And Tourism Management
Hong Kong Polytechnic University
BBA - Business Administration
Thompson River University
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