Open To Work
Doris Hatfield-Heaton
Parrsboro,Canada
Summary
Dynamic Retail Store Manager with a proven track record of fostering exceptional customer service through effective training and leadership. Expertise in driving sales growth and enhancing team performance in fast-paced environments. Eager to embrace new challenges that leverage skills in team development and operational excellence, contributing to organizational success. Passionate about creating memorable shopping experiences that build customer loyalty and satisfaction.
Overview
22
22
years of professional experience
Work History
Manager
Bootlegger
Windsor, On
06.2024 - 05.2025
- Oversaw comprehensive business startup processes. Directed marketing strategies to enhance client acquisition. Managed recruitment and staff development initiatives. Streamlined inventory and wage management systems. Executed visual merchandising plans to elevate brand presence. Achieved a 12% increase in sales projections through strategic planning.
Part time Asst Manager
Ricki’s
Windsor, On
12.2022 - 05.2024
- Achieved seamless business continuity during manager's leave by managing all operational aspects. Enhanced wage control practices to improve financial performance. Drove sales growth through effective hiring, training, and scheduling of staff. Strengthened loss prevention efforts and elevated customer service quality. Cultivated a motivated workforce to exceed performance expectations.
Wine Server
Coppers Hawk Winery
Harrow, ON
05.2021 - 12.2021
- Delivered exceptional customer service by providing wine recommendations and pairings.
- Maintained knowledge of wine varieties and tasting notes to enhance guest experiences.
- Processed orders efficiently using point-of-sale system, ensuring accurate billing.
- Successfully managed large groups during busy periods, quickly adapting to changing circumstances while maintaining composure under pressure.
- Facilitated group tasting events for clients, showcasing a curated selection of wines tailored to their preferences.
Visual Merchandiser
Rickis/Cleo Combo Store
Windsor, ON
07.2021 - 11.2021
- Developed and executed visually appealing merchandise displays to enhance customer engagement.
- Analyzed sales data to optimize product placements and inventory management.
- Collaborated with team members to maintain consistent brand presentation across store layouts.
- Trained staff on visual merchandising standards and best practices for improved execution.
Part Time Asst Manager
Torrid
Windsor, On
01.2019 - 08.2020
- Acquired expertise in diverse customer training methodologies, including visual aids and hours management.
Management
Ricki’s
Windsor, On
05.2003 - 06.2019
- Various locations in the Windsor Area. Responsible for networking, hiring, training and development of personnel. Excellence in customer service, visual standards and implementation. Strong control of budgets and loss prevention.
Education
Fashion Merchandising & Design
Ryerson
Toronto, On06-1985
No Degree -
Acadia University
Wolfville, N.S.05-1983
Skills
- Effective organizational skills
- Hiring and onboarding staff
- Proficient in budget oversight
- High-quality visual delivery
- Encouraging team motivation
- Effective verbal communication
- Team development
- Strategic task assignment
- Measurable goal planning
- Documentation expertise
- Cultivating strong partnerships
- Strategic development
- Strategic issue resolution
- Informed decision-making
- Prioritization and scheduling
Languages
English
Native or Bilingual
Interests
I enjoy yoga, gardening, rehab furniture
Work Preference
Job Search Status
Open to workWork Type
Full TimeContract WorkLocation Preference
On-SiteSalary Range
$45000/yr - $101000/yrTimeline
Manager
Bootlegger
06.2024 - 05.2025
Part time Asst Manager
Ricki’s
12.2022 - 05.2024
Visual Merchandiser
Rickis/Cleo Combo Store
07.2021 - 11.2021
Wine Server
Coppers Hawk Winery
05.2021 - 12.2021
Part Time Asst Manager
Torrid
01.2019 - 08.2020
Management
Ricki’s
05.2003 - 06.2019
Fashion Merchandising & Design
Ryerson
No Degree -
Acadia University