Doris Friesen

• Trained new employees through day-to-day work and fundamental processes.
• Created, prepared, and delivered reports for my managers in Agricultural Lending department i.e Line of credit renewals, Legal document renewals with MASC

( Manitoba Agricultural Services Corporation)

• Took minutes at meetings.
• Coordinated efforts with Marketing Department to set up the Ag account managers to attend trade shows.

• Maintained relationships with customers through high levels of customer service.
• Assisted customers by providing the services they required within credit union policy.
• Maintained strict confidentiality of bank records and client information.
• Collaborated with other departments to promptly process loan applications.
• Interacted with legal firms: sending solicitors instructions for residential purchases. At times arranging out of country residential purchases.
• Receiving and analyzing solicitor's reports re: land purchases.

• Set up files using loan officer checklist and submitted on-time for processing.
• Communicated with customers daily to request information and complete paperwork regarding debt collection issues.
• Filled out credit checks. Compiling credit information as quickly as possible.
• Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
• Documented borrower's information in loan processing system and resolved any discrepancies that were in my parameters to resolve.

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Strengthened communication skills through regular interactions with others.
• Organized and detail-oriented with a strong work ethic.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Paid attention to detail while completing assignments.
• Developed and maintained courteous and effective working relationships.

• Pioneered / maintained a physical and a computer-based filing system that tracked which files were borrowed to and in which department.
• Processes cleared checked to return to customers.
• Re-organized filing cards which at that time held customer signatures to compare with documents.