Doris Fortin
Calgary,AB
Summary
- Highly adaptable individual bringing 40+ years of experience in customer service roles, who consistently places safety as a priority. Motivated professional with well-developed skills in task prioritization and team leadership.
- Customer-focused professional willing to go the extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in team building and problem-solving.
- Love travelling and seeing the world.
Overview
44
44
years of professional experience
1
1
Certification
Work History
Service Writer
JCo Auto
Calgary, AB
04.2022 - Current
- Greeted customers, listened to their vehicle concerns, and wrote up service orders.
- Provided cost estimates for additional repairs and services requested by customers.
- Communicated repair information to customers in a professional manner.
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Monitored inventory levels of shop supplies and ordered new materials when needed.
Customer Service Representative
Kyani
Calgary, AB
10.2015 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
Warehouse Technician
Lennox Industries Canada Ltd.
Calgary, AB
12.2014 - 12.2015
- Monitored inventory levels of shop supplies and ordered new materials when needed.
- Resolved customer complaints regarding service quality or billing issues promptly and professionally.
- Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
- Conferred with customers to understand service needs and write up accurate orders.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Shipper/Receiver
The Pad Shop
Calgary, AB
05.2000 - 09.2015
- Received and checked incoming shipments to ensure accuracy of the order.
- Inspected packages for damage or defects and recorded information on the shipment paperwork.
- Assisted customers in resolving discrepancies between their orders and delivered products.
- Investigated customer complaints about lost or damaged shipments in a timely manner.
Supply Technician
Department of National Defense (Canadian Armed Forces)
07.1980 - 07.2000
- Assisted in the ordering of supplies and materials, verifying accuracy of orders and ensuring timely delivery.
- Monitored inventory levels and conducted periodic physical counts to ensure accuracy.
- Inspected incoming shipments for damages or discrepancies; reported any problems to appropriate personnel.
- Coordinated repairs on defective equipment; updated records accordingly upon completion.
- Established and maintained records for both manual and automated maintenance management systems.
Education
CFB Borden
Borden, ON08-1981
Skills
- Positive and Professional
- Building Rapport
- Customer Relations
- Problem-Solving Abilities
- Team Development
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Certification
- W.H.M.I.S.
- Control of Hazardous Materials
- Hazardous Materials Packaging
Leadership
- Supervisor Instruction Training (1988)
- Team Leader in Kyani
U.N. Peacekeeping Tours
- 1995 - Primosten, Yugoslavia and Visoko, Yugoslavia
- 1993 - Phnom Phen, Cambodia
- 1984 to 1985 - Golan Heights, Israel
Timeline
Service Writer
JCo Auto
04.2022 - Current
Customer Service Representative
Kyani
10.2015 - Current
Warehouse Technician
Lennox Industries Canada Ltd.
12.2014 - 12.2015
Shipper/Receiver
The Pad Shop
05.2000 - 09.2015
Supply Technician
Department of National Defense (Canadian Armed Forces)
07.1980 - 07.2000
CFB Borden
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