DORIS EME
Regina,SK
Summary
Productive professional with proven track record of excellent customer service and consistent results. Possesses excellent communication skills, professional attitude and keen attention to detail. Dedicated to using latest technologies and processes to deliver highest level of efficiency in the workplace.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Head of Pharmacy Operations
Mopheth Nig. LTD
12.2022 - 07.2023
- Monitored and managed pharmacy staff (52) performance to maximize productivity and customer satisfaction. Trained pharmacy interns and newly hired pharmacy technicians.
- Recruitment and appraisal of staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Solved customer problems in-person or over telephone by providing assistance with customer complaints and requests.
- Answered incoming phone calls and addressed questions from customers and healthcare providers
Pharmacy Manager
Mopheth Nig. LTD
01.2021 - 11.2022
- Trained pharmacy interns and newly hired pharmacy technicians.
- Monitored and managed pharmacy staff (12) performance to maximize productivity and customer satisfaction.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Implemented successful healthcare programs in community through professionalism, quality of care, medical teaching and patient satisfaction.
Virtual Pharmacist
Mopheth NIG LTD
09.2018 - 12.2020
- Reviewed prescriptions online to confirm appropriate selection of drug, dose and check for interactions with other medications.
- Educated patients on medication, tools and equipment to promote patient-centered care and increase adherence to treatment.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Pharmacy Intern
Lagos University Teaching Hospital
08.2017 - 08.2018
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Followed department policies, procedures and best practices for pharmacy operations.
- Monitored inventory levels and notified pharmacist of items requiring reorder.
- Used pharmacy software to enter prescription and insurance information.
Education
Bachelor of Pharmacy - Pharmacy
University Of Ibadan
Ibadan, Nigeria03.2017
Skills
- Computer Proficiency
- Process Optimization
- Customer Relations
- Conflict Resolution
Certification
- Customer Care Skills and Telephone Etiquette online course - Allison- January 2019
- Managing Customer Service, University of Waterloo - January 2021
- 7 Essentials to Excellent Customer Service -Go skills- January 2023
Timeline
Head of Pharmacy Operations
Mopheth Nig. LTD
12.2022 - 07.2023
Pharmacy Manager
Mopheth Nig. LTD
01.2021 - 11.2022
Virtual Pharmacist
Mopheth NIG LTD
09.2018 - 12.2020
Pharmacy Intern
Lagos University Teaching Hospital
08.2017 - 08.2018
Bachelor of Pharmacy - Pharmacy
University Of Ibadan
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