Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Doris Dulic

Edmonton,AB

Summary

Empowering communities and fostering resilience, I have spent most of my career working with disadvantaged and diverse groups within our city. Through innovative programming and client-centered support, I delivered care that was culturally attuned to the clients I serve. My passion and educational background has allowed me to work closely with youth who are either at risk or currently involved within the criminal justice system, and who would normally refuse support for most support services.

Overview

5
5
years of professional experience

Work History

Youth Community Safety Liaison

The Family Centre
12.2024 - Current


Part of the NET (Neighborhood Empowerment Team) initiative that works in collaboration with agencies, stakeholders, youth, and communities to address crime and disorder. Through a community development and trauma-informed lens, I empower active participants in creating unique, sustainable and positive community change whilst striving to engage with youth and bring their voice to the table regarding community safety issues.


  • Assess and monitor potential safety risks in the community that involve youth, including areas prone to violence, substance abuse, or gang activity.
  • Engage with youth in their communities to explore barriers related to community safety and engagement.
  • Initiate, lead, and support projects through research, surveying, engaging with youth and community agencies, collaborating with appropriate professionals, applying for grants, hosting events, and creating resources.
  • Work in partnership with Edmonton Police Service, City of Edmonton partners, and community organizations to identify and address safety concerns.
  • Assist in the development of strategies to mitigate risks and ensure a safe environment for young people and community members.
  • Organize and facilitate presentations, events, and meetings that promote youth safety, violence prevention, and conflict resolution.
  • Advocate for policies, programs, and activities that reduce risks and promote positive social skills and personal development for young people.

Cultural Coach

The Family Centre
09.2021 - 12.2024


Striving to decrease ethno-cultural, newcomer, refugee, and immigrant students' vulnerabilities and increase strengths and resiliency by addressing mental health concerns, fostering community connections, and creating natural safety nets by individualized support and connected youth to their culture and identity.


  • Support ethno-cultural youth through trauma-informed, client-focused, and culturally sensitive practices.
  • Establish therapeutic relationships with all students requiring support including newcomer, Indigenous, and mainstream.
  • Offer emotional support to students dealing with stress, anxiety, or other mental health challenges.
  • Guide students in developing coping skills, resilience, and self-confidence.
  • Support youth involved in the justice system, social services, and in government care.
  • Create positive connections to culture, community, and increase a sense of belonging for ethno-cultural youth.
  • Create and facilitate presentations centered on diversity, inclusion, community, and identity throughout City of Edmonton schools.
  • Establish therapeutic relationships through role modelling, crisis-intervention, one-on-one work, mentoring, goal-setting, and supporting.
  • Develop innovative and creative programming to meet the individual needs of the school.
  • Organize and facilitate mediation/conflict-resolution circles and groups, including, but not limited to, as an alternative to suspension.
  • Increase the youth’s network of social support and resources through proper referrals.
  • Communicate and meet with parents/caregivers and other support staff to ensure the best needs of the children are met while being culturally-sensitive.
  • Guide and support parents/caregivers with developing positive and healthy relationships with children.
  • Practice within the resiliency framework philosophy by identifying resilience capacities and other skills for youth to build upon such as coping, communication, and problem-solving skills.

Caseworker

Nisa Homes
06.2020 - 09.2020

Three month contract during COVID-19 to work as a caseworker in a transitional home for (mainly) immigrant women and children fleeing domestic violence, poverty, experiencing homelessness or seeking asylum.


  • Conduct initial assessments to understand the needs of client and ensure Nisa Homes was the best fit.
  • Offering individualized and client centered support by assessing and addressing needs, connecting clients to agencies and resources, completing paperwork, and ensuring all casework responsibilities are taken care of.
  • Facilitate workshops and house activities designed to regulate emotions and act as coping strategies.
  • Work alongside in-house therapist to facilitate programming for women and children.
  • Remain professional, culturally-sensitive, and patient through language barriers, diverse backgrounds, and small children.
  • Offer emotional and faith-based support by active listening and providing guidance when asked.
  • Provide support to clients not residing in the homes by directed individuals to proper resources.

Education

Bachelor of Arts - Sociology

MacEwan University
Edmonton, AB
12-2021

Diploma - Correctional Services

MacEwan University
Edmonton
04-2018

Certificate - Counselling Muslims Certificate

REACH Edmonton
Edmonton, AB
12-2023

Certificate - Supporting Your Muslim Clients

REACH Edmonton
Edmonton
11-2023

Certificate - Our Children Are Sacred (Suicide Prevention)

Ben Calf Robe Society
Edmonton
07-2023

Certificate - Challenging Systemic Barriers Through An Equitable

Norquest College
Edmonton, AB
11-2022

Certificate - Brain Story Certificate

Alberta Family Wellness Initiative
Edmonton, AB
01-2022

Certificate - Step To Recognize Thoughts of Suicide

Living Works Start
Edmonton, AB
11-2021

Certificate - Introduction To Gender-Based Analysis Certificate

GBA Plus
Edmonton, AB
08-2021

Training - Omanitew Training

The Family Centre
Edmonton, AB
07-2024

Training - Indigenous Practice Framework

The Family Centre
Edmonton, AB
02-2024

Training - Attachment & Trauma Training

The Family Centre
Edmonton, AB
10-2021

Training - Loss & Grief Training

The Family Centre
Edmonton, AB
10-2021

Training - Solution Focused Conversations Training

The Family Centre
Edmonton, AB
10-2021

Training - Trauma Informed Care Training

The Family Centre
Edmonton, AB
09-2021

Training - Resiliency Training

The Family Centre
Edmonton, AB
09-2021

Training - Goals And Boundaries Training

The Family Centre
Edmonton, AB
09-2021

Training - Dr. Michael Ungar’s Model Training

The Family Centre
Edmonton, AB
08-2021

Skills

  • Mediation skills
  • Building rapport
  • Crisis intervention
  • Multicultural competence
  • One-on-one support
  • Client relations
  • Group facilitation
  • Active listening
  • Emotional awareness
  • Liaisoning

Languages

English
Native or Bilingual
Bosnian/Croation
Professional Working

Timeline

Youth Community Safety Liaison

The Family Centre
12.2024 - Current

Cultural Coach

The Family Centre
09.2021 - 12.2024

Caseworker

Nisa Homes
06.2020 - 09.2020

Bachelor of Arts - Sociology

MacEwan University

Diploma - Correctional Services

MacEwan University

Certificate - Counselling Muslims Certificate

REACH Edmonton

Certificate - Supporting Your Muslim Clients

REACH Edmonton

Certificate - Our Children Are Sacred (Suicide Prevention)

Ben Calf Robe Society

Certificate - Challenging Systemic Barriers Through An Equitable

Norquest College

Certificate - Brain Story Certificate

Alberta Family Wellness Initiative

Certificate - Step To Recognize Thoughts of Suicide

Living Works Start

Certificate - Introduction To Gender-Based Analysis Certificate

GBA Plus

Training - Omanitew Training

The Family Centre

Training - Indigenous Practice Framework

The Family Centre

Training - Attachment & Trauma Training

The Family Centre

Training - Loss & Grief Training

The Family Centre

Training - Solution Focused Conversations Training

The Family Centre

Training - Trauma Informed Care Training

The Family Centre

Training - Resiliency Training

The Family Centre

Training - Goals And Boundaries Training

The Family Centre

Training - Dr. Michael Ungar’s Model Training

The Family Centre
Doris Dulic