Dorine Nchoroko
Caledon,ON
Summary
Client focused, self-directed professional, having more than 10 years of experience in administrative support, reception, customer service, house keeping and maintenance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Reef Technology
11.2021 - 01.2022
- Resolved 40+ client inquiries, complaints, and issues related to the roll-out of an HR software solution
- Completed and processed paperwork and records and entered important data in company CRM
- Assisted clients' employees with accessing & setting up their HR accounts, changing passwords, and reviewing their payroll and benefits information.
Property Management Assistant
Duncan Mills Co-op
07.2021 - 10.2021
- Facilitated timely collection of rent, late fee, and utility payments
- Oversaw and advised on leasing agreement, application processes, and approval criteria
- Coordinated maintenance schedules and facilitated completion with maintenance team.
Housekeeper/Cleaner
Custom Maids Inc
03.2021 - 07.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Customer Service Representative
Teleperformance Canada
02.2020 - 12.2020
- Responding to incoming customer queries or concerns via telephone, email or social media
- Responding to customer questions and objections utilizing established service de-escalation techniques and endeavor to provide resolutions the first time around
- Maintaining a high level of professionalism and build a positive rapport with each and every customer
- Updating customer information in the customer service database after each customer interaction
- Working with the management team to stay updated on product knowledge and stay updated on any changes in company policies
- Make a positive impact on the company’s bottom line by problem solving and turning frustrated clients into repeat customers.
Administrative Assistant/Facilitator
Right Health
10.2019 - 01.2020
- Greeted clients at front desk, answered telephone, transferred calls and wrote down messages as well as assisted with a variety of general office duties including emailing, faxing and filing memos and other documents to staff, clients and community service partners
- Interviewed clients to obtain employment history, educational background, and career goals to assess their employment and training related needs
- Processed and followed up with program requisitions, invoices and payments
- Facilitated a variety of health and safety related workshops ensuring that Work Right's curriculum was delivered professionally and effectively to meet desired learning objectives
- Maintained classroom management within classes of up to 15 students
- Managed time during the course of the workshops to ensure that all aspects of the lesson plan were delivered
- Contributed feedback to other facilitators and director of programming
- Performed a variety of data entry duties such as compiling and sorting documents and entering data by alphabetic & numeric information according to the required format
Kitchen and Dining Assistant
Salvation Army
01.2019
Online Transcriptionist
Go Transcript.com
01.2016 - 01.2018
- Received and reviewed work orders and clarified the specifics with the supervisor or directly with the client when required
- Performed professional audio and video transcription services
- Proof-read and edited transcripts
- Participated in regular online training and certification workshops
Content Moderation Agent
Samasource Kenya Ltd
01.2015
- Reporting to the team leader, I was responsible for content classification/categorization, in-depth web research, content moderation and web-based customer service as per specific provided guidelines
- Researched products, services and content across several e-commerce platforms and wrote content descriptions
- Conducted online content classification and categorization
- Maintained data work requirements by following data program techniques, procedures as well as meeting and maintaining the required quality threshold
- Reviewed, verified, corrected and provided data based on the laid down guidelines
- Contributed to team effort by accomplishing related results as needed, responded to online customer queries and moderated online content submitted by users
- Researched, collected and collated required information from the web based on provided guidelines
Investigation and Compliance Officer
Postal Corporation of Kenya
01.2016
- Responsible for the development and implementation of security and crime prevention programs for the organization
- Detection of fraudulent activities in the system by checking compliance to process controls and laid down rules and guidelines
- Conducted physical security survey and security surveillance in all branch office and advised management on necessary action
- Recorded queries/complaints and ensured they were resolved within the set time frame
- Participated in sensitization programs such as integrity, corruption eradication, security risks and fraud
- Responsible for the preparation of statistical data of cases and detected, handled and finalized reports on a quarterly basis
- Investigated cases detected, reported and submitted interim and final reports to effect necessary disciplinary action/prosecution
Criminal Registry Officer
Makadara Law Courts
01.2014
- Verified customer court files, taking payment for fines, processing court files
- Filed and maintained hard and soft copy of court file records ensuring strong attention to details and accuracy
- Verified police charges and documents and opening of case files
- Processing of court documents and entering updated case information into court system
Community Service worker
Compassionate Neighbors Mission Children’s Home
01.2014
Library Assistant
United States International University, Africa
01.2011 - 01.2014
- Responsible for collecting, sorting, repairing and shelving books
- Assisted users to locate library resources such as digital search engines and hard copy publications
- Answered questions and inquiries of users regarding services and programs
- Maintained library member’s records such as books borrowed, returned and accounts
- Entered new library clients into in-house library software and issued new cards
Education
Building Maintenance And Management - Property Management
PMG Trainining Group
Toronto, ONBachelor of Arts honors graduate - Criminal Justice
United States International University
B. A - Criminal Justice
United States International University
2014
Kenya Certificate of Secondary Education - undefined
Ngara Girls’ High School
2009
Skills
- Facility Upkeep
- Alarm System Monitoring
- Equipment Repair
- Computerized Maintenance Management
- Troubleshooting Strengths
- Problem-Solving Ability
- Industry Standards and Regulations
- Machine Maintenance and Repair
- Safety Awareness
- Removing Trash
- Problem Detection and Resolution
- Equipment Dismantling
- Hazardous Chemicals
- Safety Monitoring and Compliance
Certification
Property Management Training
Timeline
Customer Service Representative
Reef Technology
11.2021 - 01.2022
Property Management Assistant
Duncan Mills Co-op
07.2021 - 10.2021
Housekeeper/Cleaner
Custom Maids Inc
03.2021 - 07.2021
Customer Service Representative
Teleperformance Canada
02.2020 - 12.2020
Administrative Assistant/Facilitator
Right Health
10.2019 - 01.2020
Kitchen and Dining Assistant
Salvation Army
01.2019
Online Transcriptionist
Go Transcript.com
01.2016 - 01.2018
Investigation and Compliance Officer
Postal Corporation of Kenya
01.2016
Content Moderation Agent
Samasource Kenya Ltd
01.2015
Criminal Registry Officer
Makadara Law Courts
01.2014
Community Service worker
Compassionate Neighbors Mission Children’s Home
01.2014
Library Assistant
United States International University, Africa
01.2011 - 01.2014
Building Maintenance And Management - Property Management
PMG Trainining Group
Bachelor of Arts honors graduate - Criminal Justice
United States International University
B. A - Criminal Justice
United States International University
Kenya Certificate of Secondary Education - undefined
Ngara Girls’ High School
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