Summary
Overview
Work History
Education
Skills
Timeline
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Dorinda Viggers

Corunna,ON
Dorinda Viggers

Summary

Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

37
years of professional experience

Work History

Glasstown Brwery
Wallaceburg, Ontario

Server/Bartender
05.2023 - 04.2024

Job overview

  • Stayed informed about daily specials, new menu items, promotions.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Provided excellent customer service to ensure satisfaction.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Assisted in training new servers.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Stevie D's
Point Edward, Ontario

Restaurant Manager
09.2022 - 05.2023

Job overview

  • Implemented effective marketing campaigns to increase revenue and improve brand awareness.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Assisted with kitchen preparation during peak times as needed.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.

St. Clair Riverview Restaurant
Courtright, Ontario

Server/Bartender/Manager
05.2020 - 09.2022

Job overview

  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Checked food before serving it to customers.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Provided excellent customer service to ensure satisfaction.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Trained new employees to perform duties.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Completed regular bar inventories and daily requisition sheets.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.

Gateway Casino/Match Eatery
Point Edward, Ontario

Server/Bartender
05.2018 - 06.2022

Job overview

  • Stayed informed about daily specials, new menu items, promotions.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Provided excellent customer service to ensure satisfaction.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Server/Bartender/Manager
Sarnia, Ontario

Swiss Chalet
06.2005 - 09.2012

Job overview

  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked effectively in team environments to make the workplace more productive.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.

Casey's Bar and Grill
Sarnia, ON

Server/Bartender/Manager
07.1987 - 08.2008

Job overview

  • Managed employees engaged in serving food and beverages and in maintaining the cleanliness of food service areas and equipment. Assigned and coordinated work of employees to promote efficiency of operations. Supervised the activities of workers engaged in food preparation and service. Interviewed, selected and hired new employees. Observed and evaluated workers' performance. Resolved complaints and answered questions of customers regarding services and procedures.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
  • Balanced daily registers and generated sales reports for management.

Education

Northern Collegiate Institute And Vocational School
Sarnia, ON

High School Diploma
06-1986

University Overview

Skills

  • Food inspection
  • Beverage Preparation
  • Order Management
  • Food Running
  • Exceptional customer service
  • Sales expertise
  • Effective customer upselling
  • Restaurant operations management
  • Recruitment
  • Labor and food cost control
  • Stable work history
  • Conflict resolution techniques

Timeline

Server/Bartender
Glasstown Brwery
05.2023 - 04.2024
Restaurant Manager
Stevie D's
09.2022 - 05.2023
Server/Bartender/Manager
St. Clair Riverview Restaurant
05.2020 - 09.2022
Server/Bartender
Gateway Casino/Match Eatery
05.2018 - 06.2022
Swiss Chalet
Server/Bartender/Manager
06.2005 - 09.2012
Server/Bartender/Manager
Casey's Bar and Grill
07.1987 - 08.2008
Northern Collegiate Institute And Vocational School
High School Diploma
Dorinda Viggers