Dorina Boka

Peterborough

Summary

Energetic and personable, well-suited for roles requiring strong customer interaction and interpersonal skills. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Eager to learn and develop in sales environment. Focused on driving positive customer experiences and achieving sales targets.

Overview

year of professional experience

Certification

Work History

H&M Sales Associate

Leng Keo

08.2024 - 04.2025

Delivered exceptional customer service by welcoming and guiding customers throughout store.
Engaged customers in conversations to foster relationships and enhance shopping experience.
Handled cash transactions efficiently, ensuring compliance with company cash handling policies.
Organized merchandise displays to enhance visual appeal and promote specific products.
Promoted Customer Loyalty App and sustainability initiatives to improve customer engagement.
Managed returns, exchanges, and refunds in accordance with established store policy.
Collaborated with team members to share best practices and enhance overall store performance.
Operated fitting room, checkout areas, and ensured good stock levels with replenishment routines on the sales floor.

Education

High School Diploma -

Crestwood Secondary School

Peterborough, ON

06-2025

Bachelor of Science - Nursing

Trent University

Peterborough

01-2029

Skills

Exceptional customer service
Excellent people skills
Teamwork and collaboration
Time management

Problem-solving skills
Multi-tasking strength
Reliable and punctual
Excellent in fast-paced environments

Languages

French

Albanian

Certification

Food Handlers Certification

DELF B1 French Certification

Timeline