DORIAN MIRAGLIA
Lakewood
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
9
9
years of professional experience
Work History
Gelato Maker
RAF Francesco Pugliese
02.2024 - Current
- Adhered to company safety policies and procedures for proper food safety and sanitation.
- Recorded food production data to enable performance monitoring.
- Assembled and packaged food items securely to meet company standards.
- Selected correct ingredients and garnishes according to recipe specifications.
- Worked in production to improve efficiency.
- Greeted customers entering store and responded promptly to customer needs.
Accompagntore Turistico/Tour Guide
Walkabout Florence SRL
07.2023 - Current
- Coordinated transportation and comfort needs for nearly 60 clients daily
- Stayed in contact with the office to coordinate transportation and with the restaurant to gage times in each destination
- The tour consisted of three cities, Siena, Pisa, and San Gimignano, in the Tuscany Region in Italy, and lasted nearly 12 hours
- Communicated with other tour guides to coordinate times and find solutions if there were any problems
- Dealt with disputes with clients and worked side by side with other fellow tour guides.
Waiter
Trattoria Fonte Giusta
09.2021 - 05.2023
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Inspected dishes and utensils for cleanliness
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request
- Met with chef to review daily specials and menu changes
- Maintained customer satisfaction by clarifying questions about orders and specialty items
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods
- Increased clientele by 20% monthly
- Kept server areas clean and stocked to increase efficiency while working tables
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Intern
Accademia Del Gusto SRL
06.2022 - 07.2022
- Maintained an overall safe work environment with employee training programs and enforcement of safety procedures
- Generated reports detailing findings and recommendations
- Evaluated customer needs and feedback to drive product and service improvements
- Created new digital format for bookings and reservations for cooking classes
- Increased clientele by 20% in the first month of hiring
- Assisted with the overall transition of the study abroad program and helped with translations from Italian to English
- Created an overall satisfactory experience for clients of the cooking class
- Developed effective improvement plans in alignment with goals and specifications
- Interacted with customers by phone, email, or in person to provide information.
Tutor
Tutors.com
08.2020 - 08.2021
- Developed student confidence through positive reinforcement strategies
- Responded to email and telephone requests to provide students with specific information
- Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas
- Managed over 25 students weekly
- Supported students with helpful study habits and exam strategies
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
Package Handler
United Parcel Services
07.2015 - 07.2020
- Followed safety regulations to maintain a safe work environment
- Communicated regularly with supervisors to provide information on delays and issues with shipments
- Loaded nearly 4,000 packages daily
- Proved successful working within tight deadlines and a fast-paced environment
- Followed verbal and written instructions to move products correctly and ship them
- Maintained accurate records of incoming and outgoing packages and shipments for future reference
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Education
Master of Science: International Relations -
Università Degli Studi Di Siena
Siena, Italy09.2024
Bachelor of Arts: History - undefined
California State University, Long Beach
Long Beach, California05.2020
Associate Degree for Transfer: History - undefined
Long Beach City College
Long Beach, California05.2018
Skills
- Administrative tasks
- Talented leader
- Client Relationships
- English, Italian, and Spanish language fluency
- Research
- Team collaboration
- Outstanding communication skills
- Microsoft and Google Software Proficiency
- Problem-Solving
- Decision-Making
- Order Fulfillment
- Portion Control
Languages
Italian
Spagnolo
Inglese
Secretary for the UPPERROOM
- Involved with planning of masses and events for Young Adults who live locally in Florence, Italy.
- Task with setting up mass and adoration
- Task with cooking for dozens of guests
- part of staff team that coordinates the events
Timeline
Gelato Maker
RAF Francesco Pugliese
02.2024 - Current
Accompagntore Turistico/Tour Guide
Walkabout Florence SRL
07.2023 - Current
Intern
Accademia Del Gusto SRL
06.2022 - 07.2022
Waiter
Trattoria Fonte Giusta
09.2021 - 05.2023
Tutor
Tutors.com
08.2020 - 08.2021
Package Handler
United Parcel Services
07.2015 - 07.2020
Master of Science: International Relations -
Università Degli Studi Di Siena
Bachelor of Arts: History - undefined
California State University, Long Beach
Associate Degree for Transfer: History - undefined
Long Beach City College
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