Dorian Hill
Simi Valley
Summary
Driven manager with expertise in customer service, performance analysis, and staff development. Proven ability to boost customer satisfaction and optimize team dynamics for exceptional service delivery.
Overview
4
4
years of professional experience
Work History
Starbucks Manager
Vons Compaines
Simi Valley
03.2023 - Current
- Cultivated diverse team members across various personalities and backgrounds.
- Boosted sales by delivering exceptional customer service.
- Monitored and analyzed performance metrics to identify areas for improvement.
- Established strong client relationships through effective problem-solving and product expertise.
- Coordinated scheduling and staffing to optimize workforce productivity and service levels.
Sandwich Artist
SUBWAY®Restaurants
Simi Valley
12.2021 - 02.2023
- Executed food preparation tasks efficiently while adhering to safety and sanitation standards.
- Assisted customers in selecting menu items, providing recommendations based on preferences.
Education
Some College (No Degree) - Retail Management
Cerritos College
Norwalk, California, CASkills
- Customer service excellence
- Shift scheduling efficiency
- Work prioritization skills
- Performance analysis expertise
- Problem resolution techniques
- Staff development strategies
Timeline
Starbucks Manager
Vons Compaines
03.2023 - Current
Sandwich Artist
SUBWAY®Restaurants
12.2021 - 02.2023
Some College (No Degree) - Retail Management
Cerritos College