Dorian Fontaine
Winnipeg
Summary
Detail-oriented technical support representative with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience and provides exceptional customer service with a positive upbeat personality.
Overview
15
15
years of professional experience
Work History
Technical Support Representative
Shaw Communications
11.2015 - 05.2024
- Assisting customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Translated complex technical issues into digestible language for non-technical users.
Customer Service Representative
tribal wi-chi-way-win capital corporation
11.2009 - 11.2011
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Educated customers about billing, payment processing and support policies and procedures.
- Presented borrowers with information about repayment and terms of studen loans.
Education
Sociology
University of Manitoba
WinnipegHigh School Diploma -
Grant Park High School
Winnipeg07.2006
Skills
- Troubleshooting Network Issues
- Organizational Skills
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- PCI (Payment Card Industry)
- Adaptable and Flexible
Timeline
Technical Support Representative
Shaw Communications
11.2015 - 05.2024
Customer Service Representative
tribal wi-chi-way-win capital corporation
11.2009 - 11.2011
Sociology
University of Manitoba
High School Diploma -
Grant Park High School
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