Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dorian Cox

San Bernardino

Summary

Dedicated customer service professional with strong active listening and critical thinking skills. Committed to enhancing client satisfaction and ensuring HIPAA compliance.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Ttec (TeleTech) - HealthCare Solutions
2025.09 - 2026.04
  • Assisted customers with inquiries regarding healthcare services and products.
  • Utilized CRM software to track customer interactions effectively.
  • Resolved customer issues by identifying root causes and providing actionable solutions.
  • Collaborated with team members to enhance service delivery processes.
  • Enrolled Covered California members in healthcare plans via telephone
  • Communicated with Kaiser , BLUE of CA , Medi-Cal , LA Care , and Molina , IEHP, and other medical providers to update members accounts and enrollment documentation
  • Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.

Customer Support Specialist

CEC LLC
2022.02 - 2025.07
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
  • Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
  • Reduced call handle time, allowing for more customer inquiries to be resolved each day.

Education

Associate of Arts - Urban Planning

San Bernardino Valley College
San Bernardino, CA
2027-04

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • HIPAA compliance
  • Appointment scheduling
  • Insurance verification
  • Stress tolerance
  • Strong interpersonal skills
  • Information collection
  • Eligibility determination

Timeline

Customer Service Representative

Ttec (TeleTech) - HealthCare Solutions
2025.09 - 2026.04

Customer Support Specialist

CEC LLC
2022.02 - 2025.07

Associate of Arts - Urban Planning

San Bernardino Valley College
Dorian Cox