Doreen Williams
Cambridge,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
32
32
years of professional experience
Work History
Customer Service Representative
Paradies Lagardere
01.2001 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Childcare Provider
Macaulay Child Development Centre
01.1992 - 01.2001
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Developed age-appropriate activities and crafts to engage children.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Worked with children to develop good cognitive, physical and language skills.
Education
High School Diploma -
Heydon Park Secondary School
Toronto, ON01.1977
Skills
- Strategic Sales Knowledge
- Money Handling Abilities
- Team Development
- Staff Education and Training
- Problem Resolution
- Shipping Procedures Understanding
- Store Maintenance
- Warehousing Functions
- Service Standard Compliance
- Problem-Solving Abilities
- Customer Service
Languages
English
Full Professional
Timeline
Customer Service Representative
Paradies Lagardere
01.2001 - Current
Childcare Provider
Macaulay Child Development Centre
01.1992 - 01.2001
High School Diploma -
Heydon Park Secondary School
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