Doreen Singh

• Provided overall leadership and guidance to the branch team, fostered a positive work environment and promoted a culture of teamwork and collaboration
• Set performance goals and targets for the branch and its staff, regularly monitored progress, and provided feedback and coaching to ensure high performance
• Recruited, trained, developed, and supervised branch staff, ensuring that they have the necessary skills, tools and resources to carry out their roles effectively
• Oversee day-to-day branch operations, ensuring adherence to company policies, procedures, and operational standards
• Developed and implemented strategies to achieve branch sales and profitability targets, monitored financial performance, and took appropriate actions to address any deviations
• Analyzed market trends, customer needs, and competition to identify opportunities for growth and improvement
• Managed inventory, supplies, and resources to meet customer demands and optimize operational efficiency
• Ensured compliance with regulatory requirements, safety guidelines, and legal obligations
• Fostered a customer-centric culture within the branch, emphasizing the delivery of exceptional service and built strong customer relationships
• Resolved customer inquiries, complaints, and escalations in a timely and satisfactory manner, demonstrating empathy and professionalism
• Actively engaged with customers to understand their needs, provide appropriate product or service recommendations, and promote customer loyalty
• Worked closely with outside sales to develop and execute sales strategies and initiatives to increase revenue and expand the branch's customer base
• Monitored sales performance, analyzed sales data, and implemented measures to enhance sales effectiveness
• Identify business development opportunities, establish partnerships, and explore new markets or customer segments to drive growth
• Prepared regular reports on branch performance, including sales, expenses, customer feedback, and operational metrics, and present them to senior management
• Collaborated with other branch managers and upper management to ensure effective communication, coordination, and alignment of goals and objectives
• Stayed updated on industry trends, market conditions, and best practices

• Monitored product inventory levels along with sell through trends
• Motivated and developed staff to achieve daily sales objectives and meet monthly sales goals
• Analyzed sales reports and adjusted stock levels based on product performance
• Trained new hires by giving a full walk through of the store operations and letting them shadow senior staff
• Followed up on bids and determine the strategy necessary to close the sale
• Became customers trusted advisor by going above and beyond expectations
• Worked with Outside Sales Rep to open accounts and fulfill orders
• Created purchase orders and followed up on eta and delivery to client once order has been received
• Arranged multiple training seminars for customers who are new to the profession
• Monitoring budgets and ensuring sales targets are met, motivating staff to achieve objectives while working closely with the Branch Manager and BDO to come up with strategies to boost sales
• Contribute to team effort by accomplishing related results as needed.

• Welcome patients and visitors by greeting patients and visitors, in person or over telephone; answering or referring inquiries
• Keep patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays
• Ensure availability of treatment information by filing and retrieving patient records
• Maintain patient accounts by obtaining, recording, and updating personal and financial information
• Obtain revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims
• Maintain business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
• Sending out equipment's for repair under warranty or servicing and providing loaner units to clients
• Protect patients' rights by maintaining confidentiality of personal and financial information.

• Generated purchase orders and analyzed products usage based on 6-month period
• Verified the receipts of the items received and resolved any errors in the shipment
• Discussed and resolved problems regarding delayed delivery dates
• Returned damaged or incorrect items to vendors and followed up on credits
• Responded to employee requests, inquiries and problems on eta on products
• Prepared tabulated and analyzed bids to determine lowest and best bidders and saved the company thousands of dollars
• Negotiated price, standardized items to get volume discounts and made delivery arrangements
• Established good working relationships with vendors through personal and telephone contact
• Ordered over 5 million dollars’ worth of Plumbing & Lighting products annually
• Maintained adequate stock levels.

Inside Sales Best Plumbing & Lighting

April 2012 - January 2014

• Sold approximately $60 000 - $90 000 of plumbing & lighting products monthly
• Managed and recorded all leads from outbound telephone marketing
• Set up new accounts, established customer credit, and set up payment methods
• Answered customers' questions regarding products, prices and availability
• Wrote sales contracts for orders obtained and submitted orders for processing
• Exceeded targeted sales goals by 10 000- 20 000 monthly
• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
• Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events
• Participated in physical inventory counts every time period
• Communicated with vendors regarding back order availability, future inventory and special orders.

• Responded to all customer inquiries thoroughly and professionally
• Processed cash and credit payments rapidly and accurately
• Documented all customer inquiries and comments thoroughly and quickly
• Issued Airline tickets on a daily basis
• Provided quotes in a timely manner and followed up on them later
• Earned management trust by serving as key holder, responsibly opening and closing store