Doreen Shuskey
Los Angeles
Summary
Experienced Guide with background in providing high-quality tours and educational experiences. Possess thorough knowledge of local history, culture, and geography, ensuring memorable experience for guests. Demonstrate strong interpersonal skills, ability to interact with diverse groups effectively and passion for sharing knowledge. Previous roles have resulted in increased customer satisfaction and repeat business due to engaging presentation style.
Overview
4
4
years of professional experience
Work History
Shore Excursion Guide
Alaska Mountain Guides
Haines
04.2025 - 10.2025
- Provided detailed information about local history and culture to guests.
- Led guided tours to enhance visitor experience and engagement.
- Monitored visitor feedback to improve tour content and delivery methods.
- Maintained order during large groups' visits, ensuring that everyone was able to enjoy their time.
Crew Member
Trader Joe's
North Hollywood
10.2024 - 04.2025
- Assisted customers with product selection, questions, and checkout to ensure a positive shopping experience.
- Handled cash transactions accurately at the register during busy shifts.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Upheld high standards of productivity and quality in operations.
Operations Manager
Fedex Ground
Los Angeles
09.2021 - 08.2024
- Lead a team of 20+ package handlers to ensure timely package sortation, dispatch, and delivery.
- Monitor key performance metrics (safety, service, and productivity) to achieve and exceed operational goals.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Created and implemented 4 new processes to help achieve metrics at a goal of 97% accuracy.
- Applied situational leadership principles to effectively manage and motivate a diverse team, tailoring leadership approaches to individual and team needs.
Education
Associate of Arts -
Los Angeles Valley College
Van Nuys, CA06-2024
Skills
- Team leadership
- Effective communication
- Problem solving
- Performance monitoring
- Customer service
- Time management
Timeline
Shore Excursion Guide
Alaska Mountain Guides
04.2025 - 10.2025
Crew Member
Trader Joe's
10.2024 - 04.2025
Operations Manager
Fedex Ground
09.2021 - 08.2024
Associate of Arts -
Los Angeles Valley College