Doreen Phanouvong
Executive Assistant
San Pablo
Summary
Developed comprehensive skill set in fast-paced entrepreneurial environment, now seeking to transition into new field. Demonstrates expertise in strategic planning and financial management, with strong capabilities in client relationship building and project coordination. Aims to leverage these transferable skills to drive success in new professional setting.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Owner
Eunoia Beauty Boutique
07.2017 - 12.2024
- Managed day-to-day business operations 7 days a week.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Expanded product and service offerings by researching market trends and identifying potential growth opportunities.
- Executed record filing system to improve document organization and management for easy flow.
- Scheduled office meetings and client appointments.
- Sorted and distributed office inventory and recorded incoming shipments for records.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business's financial stability.
Administrative Assistant
Empire Motors
02.2015 - 06.2017
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Processed invoices and expenses using spreadsheets to facilitate on-time payments.
- Performed research to collect and record industry data.
- Answered multi-line phone calls consisting of client inquires, routing calls and delivering messages to management.
- Developed and updated advertisements to gain and utilize traffic flow.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Sales Associate
Rogers Arena Team Store
01.2015 - 01.2017
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Prepared large cash deposits with zero discrepancies.
Education
No Degree - Accounting & Payroll
CDI College
Surrey, BC 01.2008 - 01.2010
Skills
Business management
Market trend awareness
Problem-solving abilities
Reliability
Goal setting
Customer relations
Verbal and written communication
Schedule ManagementOffice Equipment OperationVerbal and Written CommunicationMicrosoft Office SuiteResearch and Analytical SkillsProfessional and CourteousMultitasking and Time ManagementStrong Organizational SkillsEase with Computers and TechnologyMeticulous Attention to DetailJudgment and Decision MakingEducation
Surrey BC
Timeline
Owner
Eunoia Beauty Boutique
07.2017 - 12.2024
Administrative Assistant
Empire Motors
02.2015 - 06.2017
Sales Associate
Rogers Arena Team Store
01.2015 - 01.2017
No Degree - Accounting & Payroll
CDI College
01.2008 - 01.2010