Doreen Nanfuka

Toronto,ON

Summary

Adaptable Human Resources Assistant with passion for performing support duties and process work within HR department. Skilled at multitasking, handling appointments, organizing and preparing reports and logs. Follows procedures and applies HR knowledge to accomplish tasks and duties while exhibiting a high level of discretion to handle sensitive and confidential information. Highly experienced in office management, customer service, responding to customer needs, and training new hires.

Overview

years of professional experience

Work History

Customer Service Representative

MY SOL INTERNATIONAL

KAMPALA, UGANDA

02.2022 - 05.2023

Upheld company standards and compliance requirements for operations and cleanliness.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Documented receipts, employee hours and inventory movements.
Enhanced operations and boosted productivity through employee training, coaching and creating work schedules and assignments.
Managed schedules, accepted time off requests and found coverage for shifts.
Created fun team building activities to engage staff in up-selling to meet revenue targets.
Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
Directed employees through daily routines.
Handled customer complaints, questions and inquiries.
Managed cash positions and made bank deposits.
Counted out cash drawers at end of each shift and logged profits into computer system.
Managed inventory and ordered new products when inventory was running low.
Trained new employees on company policies, procedures, techniques and customer service standards.
Cross-trained in every store role to maximize operational knowledge.

Human Resources Assistant Intern

National Environment Management Authourity

Kampala Uganda, UGANDA

06.2019 - 01.2021

Created, organized and maintained employee personnel files to keep sensitive data secure.
Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process.
Conducted employment verification and background investigation to facilitate hiring process.
Developed and maintained training materials and benefits packets for new hires.
Assisted with employee termination process to drive consistency and reduce discrimination claims.
Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
Liaised with HR management to devise and update policies based on changing industry and social trends.
Handled sensitive and confidential employee information with complete discretion.
Processed employee status changes, keeping human resources systems and employee records up to date.
Planned corporate events, conventions, meetings and gatherings.

Education

BBA - Business Administration And Management

UGANDA CHRISTIAN UNIVERSTY, Rancho Cucamonga, CA

08.2022

Skills

Hiring and retention
Mediation expertise
Compensation/payroll
Personnel records maintenance
Administrative skills
Understanding of HR policies
New hire orientation
Assessing performance

Labor agreements
Customer Service
Leadership
Data Management
Decision-making
Relationship building
Friendly, positive attitude

Accomplishments

Consistently maintained high customer satisfaction ratings.
Led team to achieve 100% recruitment rates for critical roles in six new launch sites within Amazon Fulfillment Centers across America, earning recognition from upper management.
Negotiated with vendors, saving the company $25,000 annually.

Timeline

Customer Service Representative - MY SOL INTERNATIONAL

02.2022 - 05.2023

Human Resources Assistant Intern - National Environment Management Authourity