Summary
Work History
Education
Skills
Timeline
Generic
Doreen Elizabeth Scalia King

Doreen Elizabeth Scalia King

Travel Agent/Educator
Chateauguay,QC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Sharp and energetic travel agent successful at troubleshooting and handling customer support quickly. Bilingual and well-traveled with active listening and interpersonal skills.

Enthusiastic educator with communication and interpersonal skills necessary to lead classrooms and execute lesson plans. Provides instruction and guidance to students of all ages. Creates positive classroom environments and effectively manages student behavior.

Work History

Travel Agent

DMC Travel
Chateauguay, QC
05.2022 - Current
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients, specializing in senior travel.
  • Using Socials to increase advertising popular day trips and cruises by increasing phone calls coming into office by 40%.

Special Education Technician/Teacher's Aide/Replacement Teacher

New Frontiers School Board
Chateauguay, QC
01.2015 - 06.2023
  • Supported student learning objectives through personalized and small group assistance.
  • Collated classroom materials to help teachers prepare for daily instruction and activities.
  • Relieved classroom teacher during breaks and maintained order and structure in classroom.
  • Provided support to help students with special needs learn and grow.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Applied specialized teaching techniques to reinforce social and communication skills.
  • Participated in lesson planning and curriculum implementation to promote quicker rollout and delivery.
  • Instructed small groups of students in basic concepts such as alphabet, shapes, and color recognition.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
  • Assessed student assignments to check quality and completeness before submission for grading.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.
  • Collaborated with other educators to develop instructional strategies.
  • Planned daily activities to keep students engaged and on track with learning goals.
  • Utilized technology to create meaningful lessons that engage students.
  • Implemented behavior modification techniques to improve student social and academic performance.
  • Maintained accurate records of student progress and attendance.
  • Worked closely with parents and guardians to address students' issues on multiple fronts.
  • Helped students with special needs integrate into general classroom environments by advocating for individual requirements and helping teachers solve problems.
  • Monitored student performance to evaluate effectiveness of instructional strategies.
  • Developed Individual Education Plans for students with special needs.
  • Improved behavior by modeling positive choices and teaching socially-acceptable options.
  • Designed individual education plans to encourage student growth according to different learning abilities and needs.
  • Provided emotional support to students and families.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes
  • Oversaw class of students in absence of instructor
  • Collaborated with teacher to create customized classroom environment integral to students' needs

2nd Assistant Manager

McDonalds
Chateauguay, QC
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Created employee schedules to align coverage with forecasted demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Education

Bachelor of Arts - Education

Concordia University
Montreal, QC
01.2008 - 2013.12

Certificate in Inclusive Education - Education

McGill University
Montreal, QC
05.2001 -

Post-Degree Certificate - TEFL/TESOL

Oxford Regional Education Centre
Oxford, NS
06.2016 - 2016.08

Certificate 1st Aid - CPR/AED Training - Exp. 2024 - CPR/AED Training

St. Johns Ambulance First Aid Course.
Montreal, QC
02.2022 - 02.2023

Certificate of OPC Valid May 2024 - Travel Agent

Institut De Tourisme Et D'hôtellerie Du Québec
Montreal, QC
03.2022 - 2022.05

Skills

Global destinations

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Timeline

Travel Agent

DMC Travel
05.2022 - Current

Certificate of OPC Valid May 2024 - Travel Agent

Institut De Tourisme Et D'hôtellerie Du Québec
03.2022 - 2022.05

Certificate 1st Aid - CPR/AED Training - Exp. 2024 - CPR/AED Training

St. Johns Ambulance First Aid Course.
02.2022 - 02.2023

Post-Degree Certificate - TEFL/TESOL

Oxford Regional Education Centre
06.2016 - 2016.08

Special Education Technician/Teacher's Aide/Replacement Teacher

New Frontiers School Board
01.2015 - 06.2023

Bachelor of Arts - Education

Concordia University
01.2008 - 2013.12

Certificate in Inclusive Education - Education

McGill University
05.2001 -

2nd Assistant Manager

McDonalds

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Doreen Elizabeth Scalia KingTravel Agent/Educator