DOREEN KAHUNDE
Toronto,Ontario
Summary
Steadfast Social Worker, employs empathy and patience to connect with individuals on emotional level and provide support during difficult times. Excellent eye for detail and accurately assesses needs. Strives to provide best possible care and support. Ready to help team reach company goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Programs and Community Service Worker
Cecil Community Centre
03.2024 - Current
- Maintain detailed records of client interactions, ensuring accurate documentation for future reference.
- Collaborate with local agencies to create a comprehensive network of resources for community members in need.
- Evaluate program effectiveness through regular data analysis and make necessary adjustments for continuous improvement.
- Develop strong rapport with clients, fostering trust and open communication.
- Provide crisis intervention services to individuals experiencing emotional distress or critical situations.
- Organize events that promote cultural diversity and inclusivity among community members.
- Connect families with affordable housing options, reducing instances of homelessness within the community.
- Participate in meetings to discuss program objectives and strategies.
- Monitor and evaluated impact of social services on community.
- Facilitate the English Conversation Circle for New comers and those facing language barriers.
Front Desk Assistant
Blackcap
01.2024 - Current
- Answer client’s telephone calls promptly and appropriately handle needs.
- Greet visitors upon arrival, offer assistance, and answer questions to build rapport and retention.
- Maintain a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitate smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Receive, screened and routed incoming calls.
- Enhance guest satisfaction by promptly addressing inquiries and providing accurate information about hotel services.
- Maintain guest confidentiality by adhering to strict privacy policies when handling personal information.
Recreation Assistant
La Centre for Active Seniors
03.2024 - 06.2024
- Maintained a safe and clean facility, ensuring a positive environment for all users.
- Ensured proper supervision of program participants at all times, prioritizing their safety and wellbeing.
- Enhanced participant enjoyment by creating and implementing diverse recreational activities.
- Performed light custodial duties to provide clean and inviting facilities.
- Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
- Developed strong relationships with community partners, fostering collaboration for future events.
- Responded to public inquiries to provide information about programs and facilities.
- Assisted in marketing efforts to promote recreation programs within the community effectively.
- Assisted in organizing special events, resulting in increased community engagement.
- Monitored participant behavior during activities closely while enforcing rules consistently when necessary.
Manager
Fredonjay Solutions Limited
03.2016 - 05.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Health Program Manager
Kind Initiative For Development
03.2013 - 06.2015
- Optimized resource allocation for maximum impact by conducting thorough assessments of community needs and priorities.
- Trained volunteers and staff members in best practices for program implementation, contributing to a highly skilled team dynamic.
- Managed budgets effectively, ensuring adequate financial support for vital health programs and services.
- Collaborated with multidisciplinary teams to design comprehensive health strategies addressing diverse population needs.
- Secured funding for health programs by writing persuasive grant proposals, resulting in expanded services for the community.
- Enhanced community health by developing and executing targeted outreach campaigns to promote wellness initiatives.
- Increased program participation rates by establishing strategic partnerships with local organizations and healthcare providers.
Education
Bachelor Of Arts - Social Work
Kyambogo University
Kampala, Uganda12.2011
Skills
- Analytical skills
- Strong Problem Solver
- Communication skills
- File Management
- Empathy Development
- Customer Service
- Problem-Solving
- Supportive Counseling Techniques
- Program coordination
- Case Management
- Community Service Programs
- Community Outreach Programs
- First Aid CPR
Languages
English
Full Professional
Certification
- Overdose prevention response & Naloxone Training, Black Coalition for Aids Prevention - Issued May 2024
- CPR/AED/First Aid, SAJE Vital Signs - Issued Mar 2024
- Finance Certificate- McGill University Desautels Faculty of Management- issued Feb 2024
- Worker health and Safety Awareness - Ontario Health / Sante Ontario
Timeline
Assistant Programs and Community Service Worker
Cecil Community Centre
03.2024 - Current
Recreation Assistant
La Centre for Active Seniors
03.2024 - 06.2024
Front Desk Assistant
Blackcap
01.2024 - Current
Manager
Fredonjay Solutions Limited
03.2016 - 05.2023
Health Program Manager
Kind Initiative For Development
03.2013 - 06.2015
Bachelor Of Arts - Social Work
Kyambogo University
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