Doreen-Jennifer Farewell
Vancouver,BC
Summary
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Ready to bring eight years of relevant work experience to your team.
Overview
8
8
years of professional experience
Work History
Front Office Medical Assistant
Marpole Medical Clinic
03.2022 - Current
- Answered phone calls and messages for five physicians, scheduled appointments, and addressed patient inquiries
- Reduced patient wait times through effective appointment scheduling and efficient front desk management.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Performed various administrative tasks by filing, copying, and faxing documents.
- Issued invoices and processed payments for uninsured services.
- Redesigned and maintained the website for Marple Medical Clinic
Front and Back Office Medical Assistant
Highroads Medical Clinics
04.2020 - 03.2022
- Enhanced the overall patient experience with friendly service at reception while managing phone lines promptly to answer inquiries or book appointments efficiently.
- Assisted office manager with tracking inventory and restocking examination rooms and stations.
- Facilitated patient flow by notifying providers of patients' arrival, being aware of delays, and communicating with patients and clinical staff.
- Promoted a positive work atmosphere among colleagues through open communication channels, fostering teamwork within the clinic setting.
- Posted payments and charges to patient accounts and participated in billing processes.
- Documented vital signs, weighed, and measured baby's length and head circumference.
Front and Back Office Medical Assistant
South Vancouver Medical Clinic
09.2016 - 06.2017
- Streamlined patient flow by efficiently managing front and back office tasks, including scheduling appointments and maintaining records.
- Triaged patients in-person and via telephone to help optimize clinical resources.
- Demonstrated adaptability in fast-paced environments by swiftly shifting between front and back office tasks as needed.
- Facilitated seamless communication between patients and healthcare providers by effectively relaying messages, test results, and prescription refills.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Prepared lab specimens for diagnostic evaluation.
Front and Back Office Medical Assistant
South Vancouver Medical Clinic
06.2017 - 04.2020
- Streamlined patient flow by efficiently managing front and back office tasks, including scheduling appointments and maintaining records.
- Triaged patients in-person and via telephone to help optimize clinical resources.
- Demonstrated adaptability in fast-paced environments by swiftly shifting between front and back office tasks as needed.
- Facilitated seamless communication between patients and healthcare providers by effectively relaying messages, test results, and prescription refills.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Prepared lab specimens for diagnostic evaluation.
Education
Medical Office Administrator
Langara College
Vancouver, BC08.2016
Skills
- Medical Reception
- Scheduling appointments
- Insurance Verification
- Paperwork management
- Payment Processing
- Excellent telephone demeanor
- Sterilization techniques
- Electronic Medical Records
Timeline
Front Office Medical Assistant
Marpole Medical Clinic
03.2022 - Current
Front and Back Office Medical Assistant
Highroads Medical Clinics
04.2020 - 03.2022
Front and Back Office Medical Assistant
South Vancouver Medical Clinic
06.2017 - 04.2020
Front and Back Office Medical Assistant
South Vancouver Medical Clinic
09.2016 - 06.2017
Medical Office Administrator
Langara College
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