Doreen De La O
Paramount
Summary
Professional hospitality expert prepared to excel in guest relations and service excellence. Skilled in managing reservations, greeting guests warmly, and maintaining organized front-of-house environment. Strong emphasis on teamwork, adaptability, and delivering consistent, high-quality results. Exceptional communication, multitasking abilities, and positive attitude ensure welcoming and efficient experience for all guests.
Overview
15
15
years of professional experience
Work History
Restaurant Hostess
SLS Hotel, a Luxury Collection Hotel, Beverly Hills
09.2015 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
Medical Assistant
Angel Family Practice Clinic
03.2010 - 01.2012
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Improved clinical workflow with introduction of electronic health records system.
Education
No Degree -
Cerritos College
Norwalk, CACertificate of Technical Studies - Medical Assistants
UEI College
Huntington Park, CA01-2011
Skills
- Customer service
- Waiting list management
- Reservation management
- Conflict resolution
- Communication skills
- Team collaboration
- Problem solving
- Time management
- Guest relations
- Telephone etiquette
- Organizational skills
- Attention to detail
- Multimodal interaction
- Strong multitasking
- Active learning
- Scheduling
- Handling complaints
- Personal presentation
- Coordinating tasks
- Service prioritization
- Group reservations management
- Problem-solving
- Friendly demeanor
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Restaurant Hostess
SLS Hotel, a Luxury Collection Hotel, Beverly Hills
09.2015 - Current
Medical Assistant
Angel Family Practice Clinic
03.2010 - 01.2012
No Degree -
Cerritos College
Certificate of Technical Studies - Medical Assistants
UEI College
Similar Profiles
Edgar LopezEdgar Lopez
Lead Bartender at SLS Hotel, a Luxury Collection Hotel, Beverly HillsLead Bartender at SLS Hotel, a Luxury Collection Hotel, Beverly Hills
Rodolfo MonterrosoRodolfo Monterroso
Bell Person at Beverly Wilshire Beverly Hills A Four Seasons HotelBell Person at Beverly Wilshire Beverly Hills A Four Seasons Hotel
Ukris Phaithoon Na AyudhayaUkris Phaithoon Na Ayudhaya
Senior Porter at The Athenee Hotel, a Luxury Collection HotelSenior Porter at The Athenee Hotel, a Luxury Collection Hotel