Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Dorcas Uwimbabazi

customer service
Candiac,QC

Summary

Experienced full-stack software developer specializing in front-end development using HTML, CSS, Bootstrap, and JavaScript. Extensive remote development background has honed technical skills and enhanced communication and teamwork abilities. Strong dedication to providing exceptional customer care service and delivering outstanding experiences. Excels in building lasting relationships and ensuring customer satisfaction. Consistently surpasses targets and identifies new opportunities for success through strategic planning, relationship building, and motivating sales professionals. Customer service representative with top-notch skills in oral and written communication, active listening, and analytical problem-solving. Employs service-oriented behaviors and understands customer desires to enhance experiences and provide customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Customer Service Specialist and Sales Representative

WKS Trading and Shipping Co. Ltd
08.2019 - 04.2024
  • Speak to clients, reply to their inquiries, and solve problems they might face
  • Work as a customer service specialist in WKS Trading and Shipping Co Ltd
  • I have been in this position for almost 3 years, and I serve almost 200 or even more people per month and offer good services to them
  • I gained some skills and experience, and I offer my all in it.

Education

Bachelor of Economics and Management, Principles of Management, IT, Financial Accounting, Macroeconomics -

University of Kigali
Rwanda
01.2024

Project Management among Multiple Organizations with Trello -

07.2023

Skills

  • Remote Pair-Programming
  • Teamwork
  • JavaScript
  • HTML
  • CSS
  • Communication Skills
  • Problem-Solving
  • Patience and Empathy
  • Time Management
  • Conflict Resolution

Languages

English
Full Professional
French
Professional Working
Swahili
Full Professional

Timeline

Customer Service Specialist and Sales Representative

WKS Trading and Shipping Co. Ltd
08.2019 - 04.2024

Bachelor of Economics and Management, Principles of Management, IT, Financial Accounting, Macroeconomics -

University of Kigali

Project Management among Multiple Organizations with Trello -

Dorcas Uwimbabazicustomer service