Dorcas Sibanda
Cyberjaya,Selangor
Summary
Proven Advisor II in Customer Service at Manpower Business Solutions (M) Sdn Bhd, adept in handling complex customer inquiries with a strong grasp of Microsoft Office and exceptional English communication skills. Demonstrated adaptability and commitment to excellence, significantly enhancing customer satisfaction and support to agents.
Overview
8
8
years of professional experience
Work History
Advisor II,Customer Service
Manpower Business Solutions (M) Sdn Bhd
2016.07 - Current
- Handling incoming calls from passengers related to reservations , ticketing and frequent flyer program inquires.
- Handling emails received from passengers,Korean Air branch offices and Travel agents in a timely manner.
- Providing support to agents by assisting them with ticketing related inquiries.
Education
Bachelor Of Arts - Business Management
SEGi University
Kuala Lumpur07.2016
Diploma In Business Administration - Business Administration
UOW Malaysia (formely KDU University)
Glenmarie, Shah Alam06.2013
Skills
- Excellent oral and written English communication skills.
- Adaptability.
- Technical proficiency: possesses good skills of Microsoft Office.
Languages
English
Full Professional
Timeline
Advisor II,Customer Service
Manpower Business Solutions (M) Sdn Bhd
2016.07 - Current
Bachelor Of Arts - Business Management
SEGi University
Diploma In Business Administration - Business Administration
UOW Malaysia (formely KDU University)
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