Dorcas Sibanda
Cyberjaya,Selangor
Summary
Proven Advisor II in Customer Service at Manpower Business Solutions (M) Sdn Bhd, adept in handling complex customer inquiries with a strong grasp of Microsoft Office and exceptional English communication skills. Demonstrated adaptability and commitment to excellence, significantly enhancing customer satisfaction and support to agents.
Overview
8
8
years of professional experience
Work History
Advisor II,Customer Service
Manpower Business Solutions (M) Sdn Bhd
07.2016 - Current
- Handling incoming calls from passengers related to reservations , ticketing and frequent flyer program inquires.
- Handling emails received from passengers,Korean Air branch offices and Travel agents in a timely manner.
- Providing support to agents by assisting them with ticketing related inquiries.
Education
Bachelor Of Arts - Business Management
SEGi University
Kuala Lumpur07.2016
Diploma In Business Administration - Business Administration
UOW Malaysia (formely KDU University)
Glenmarie, Shah Alam06.2013
Skills
- Excellent oral and written English communication skills
- Adaptability
- Technical proficiency: possesses good skills of Microsoft Office
Languages
English
Full Professional
Timeline
Advisor II,Customer Service
Manpower Business Solutions (M) Sdn Bhd
07.2016 - Current
Bachelor Of Arts - Business Management
SEGi University
Diploma In Business Administration - Business Administration
UOW Malaysia (formely KDU University)
Similar Profiles
Unima IqbalUnima Iqbal
Talent Acquisition Specialist at NTT DATA Business Solutions MSC SDN BHDTalent Acquisition Specialist at NTT DATA Business Solutions MSC SDN BHD
RAJARAJESWARI SUBRAMANIAMRAJARAJESWARI SUBRAMANIAM
Manager cum Training Coordinator at VISIOON BUSINESS SOLUTIONS SDN BHDManager cum Training Coordinator at VISIOON BUSINESS SOLUTIONS SDN BHD
Jacquelien Lisa CarineJacquelien Lisa Carine
Executive Account Payable at Boardroom Business Solutions Sdn. Bhd.Executive Account Payable at Boardroom Business Solutions Sdn. Bhd.