DORCAS MULWA MBITHE
Regina,Saskatchewan
Summary
I am a passionate and hardworking hospitality professional with experience in customer-facing roles and behind-the-scenes operations, including waitressing, housekeeping, and general hospitality support. I take pride in creating a welcoming and comfortable environment for guests through excellent service, attention to detail in cleanliness, or simply offering a warm and friendly interaction. With a strong work ethic and the ability to multitask under pressure, I thrive in fast-paced environments and enjoy being part of a team that works together to deliver outstanding guest experiences. My goal is always to go the extra mile to make guests feel valued and at home; whether ensuring a spotless and inviting space or providing attentive and friendly service.
Overview
5
5
years of professional experience
Work History
House Person
Wingate by Wyndham Regina
01.2024 - 06.2024
- Maintained cleanliness and orderliness of public areas, guest rooms, and back-of-house spaces.
- Assisted housekeeping staff with room turnover, ensuring timely preparation for guest check-ins.
- Provided support during high-occupancy periods, aiding with laundry, inventory management, and guest requests.
- Coordinated with the front desk to ensure a seamless guest experience and prompt response to inquiries.
- Played a key role in maintaining a welcoming and comfortable environment for all hotel guests.
Waitress
Savannah Breeze Café
02.2022 - 12.2022
- Delivered excellent customer service by taking orders, serving food and beverages, and ensuring a pleasant dining experience.
- Maintained a clean and organized work environment, including tables, dining areas, and service stations.
- Assisted in training new staff on menu items, service procedures, and customer interaction.
- Managed cash transactions, handled customer complaints, and ensured high levels of customer satisfaction.
Commercial Cleaner
Flight Cab Building Services
01.2021 - 01.2022
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
- Washed windows, walls and ceiling fixtures to remove molds and dusts.
- Used steam cleaners and vacuum cleaners to clean floors and carpets.
- Developed and maintained cleaning schedules to clean designated areas and manage shifts.
- Refilled soap dispensers and air fresheners in Number bathrooms.
- Kept building entryway glass clean and polished for professional presentation.
Housekeeping
Sarova Guest Hotel
06.2019 - 01.2022
- Performed daily cleaning tasks, including sweeping, mopping, dusting, and vacuuming to maintain high hygiene standards.
- Changed bed linens, replaced towels, restocked toiletries, and managed laundry duties such as washing, drying, ironing, and folding.
- Sanitized bathrooms, kitchens, and common areas while ensuring the safe use of cleaning chemicals.
- Reported maintenance issues and damages to supervisors for prompt repairs and ensured proper room organization.
Education
Personal Care Worker - undefined
St. John Ambulance Saint-Jean
01.2024
Standard First Aid with CPR, HCP, BLS & AED - undefined
St. Mark James Training
01.2023
Diploma - Office Administration
Bungoma Institute of Business and Technology (BIBTECH)
Bungoma01.2019
Computer Packages & Applications - undefined
Prince College Nairobi
Nairobi01.2017
Skills
- Energy and endurance
- Maintenance coordination
- Housekeeping tasks
- Cleaning techniques
- Guest relations
- Room inspections
- Work prioritization
- Time management
- Excellent communication skills
- Flexibility
- Activitive listening
- Vacuuming
- Chemical mixing and handling
Languages
English
Full Professional
Accomplishments
- Employee of the Month (March 2024): Recognized at Wingate by Wyndham Regina for consistently exceeding performance expectations and contributing to a high standard of cleanliness and guest satisfaction.
Timeline
House Person
Wingate by Wyndham Regina
01.2024 - 06.2024
Waitress
Savannah Breeze Café
02.2022 - 12.2022
Commercial Cleaner
Flight Cab Building Services
01.2021 - 01.2022
Housekeeping
Sarova Guest Hotel
06.2019 - 01.2022
Personal Care Worker - undefined
St. John Ambulance Saint-Jean
Standard First Aid with CPR, HCP, BLS & AED - undefined
St. Mark James Training
Diploma - Office Administration
Bungoma Institute of Business and Technology (BIBTECH)
Computer Packages & Applications - undefined
Prince College Nairobi
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